Question 1

How can I pay for a subscription?

Accepted Answer

You can purchase a subscription by writing to us through the feedback form or by emailing us at sales@any.run.

We accept payments via our processing partner Paddle, which allows you to pay with a credit card, PayPal, invoice, or purchase order.

Question 2

How can I get a FREE trial?

Accepted Answer

To get a free trial, you must first create a free account. Once you have created an account, reach out to us via the feedback form on our website. Please use the business email address that is linked to your account when submitting the feedback form.

The free trial includes all features of Hunter/Enterprise Suite and is available for 14 days.

Question 3

Who has access to my data?

Accepted Answer

Public submissions and their reports are available to all users and may be used for research and cybersecurity intelligence. Do not upload personal or confidential third-party data in public mode.

Private submissions are available with Hunter and Enterprise Suite plans; their data is kept confidential. With your permission, ANY.RUN may use anonymized data from private analyses—such as malware, malicious URLs, network activity, and suspicious files—to improve threat detection.

Question 4

How many people can work on one account?

Accepted Answer

One account is designed for one person to use. Multi-user account access is not allowed.

This means that only one person can be logged into an account at a time. If two or more people try to log into the same account at the same time, only one person will be able to access the account.

Question 5

How can I get a special offer for educational purposes?

Accepted Answer

To get a special offer for educational purposes, you must be a teacher, professor, or lecturer at an accredited educational institution. You can confirm your membership by providing an educational email address.

Question 6

What should I do if I accidentally canceled my subscription?

Accepted Answer

If you accidentally canceled your subscription, we can restore it for you. Just write to our support team at support@any.run and specify the subject of your email as "Accidentally canceled subscription."

Question 7

How many analyses can I run per month/week/day?

Accepted Answer

Users across all plans can run an unlimited number of public analyses.

Private analyses are available only with Hunter and Enterprise Suite plans. For the Hunter plan, private analyses are limited to the user’s custom quota.

For the Enterprise Suite plan, private analyses can be unlimited or limited to the team’s custom quota.

Each user can conduct only one analysis at a time. You can start a new analysis once the previous one is completed.

Question 8

Do I have to buy a license for each employee?

Accepted Answer

Our service requires an individual license for each employee. Each license is tied to a specific analyst and supports one active sandbox session at a time. Accounts have unique logins, 2FA, and personal histories.

For example, one Hunter license covers one analyst. If multiple users sign in to the same account, they will not be able to work simultaneously.

For teams, the Teamwork functionality of the Enterprise Suite plan makes collaboration seamless across analysts and team leads. It unites everyone in a shared workspace, allows role-based access, real-time oversight, and centralized license management. This keeps your SOC organized, reduces workload, and ensures faster, coordinated triage & incident response even in large teams.

Question 9

What should I do if I decide to upgrade my subscription?

Accepted Answer

If you decide to upgrade your subscription, please contact us so that we can recalculate the date of your future license expiration based on the number of days left in your current subscription. You can contact us through the feedback form on our website or by emailing us at sales@any.run

Question 10

Where are your servers located?

Accepted Answer

Our servers are located in Germany, at one of the largest hosting providers in Europe.

Question 11

Do you have an on-premises solution?

Accepted Answer

Currently, we offer our service as a cloud-based solution. While this may change in the future, we do not provide an on-premises solution for the time being.

Question 12

How can I disable auto-renewal?

Accepted Answer

You can disable auto-renewal by contacting us at support@any.run

Plans	Community Free / forever Choose Community	Hunter Individual price Contact us	Enterprise Suite Individual price Contact us
Core features
Windows 7 32-bit
Windows 10 64-bit
Windows 7 64-bit
Windows 10 32-bit
Windows 11 64-bit
Windows 10 64-bit for Developers
Windows Server 2025 64-bit
Linux Ubuntu 22.04.2 64-bit
Linux Debian 12.2 64-bit (ARM)
Android 14 64-bit (ARM)
macOS Sequoia 64-bit (ARM)			Custom quota
Interactive access
Unlimited public analyses
Timeout	60 sec	660 sec	1,200 sec
Max input file size	16MB	100MB	100MB
Export samples and PCAP (manual only)	5 requests/ min	20 requests/ min	20 requests/ min
Text reports
SOC-ready Tier 1 reports
Defense action plan
AI Threat Summary
URL analysis in different browsers
MITRE ATT&CK mapping
Process behavior graph
Malware configuration
Script tracer
QR code analysis
Detonation Actions
Uploading files to active analysis sessions
Deeper analysis
Monitoring of system processes
Locale selection
Reboot support
Priority in queue
Various software presets
Tools collection
Custom OpenVPN configuration
Routing via TOR
Residential proxy
Automated interactivity (ML)
AI Sigma Rules
Access to IDS rule content
Advanced features
In-browser data inspection
Private analyses		Custom quota	Unlimited/Custom quota
Video record
MITM proxy for HTTPS
Commercial usage
API/EXPORTS
REST API			From 1,500 requests/mo per team
JSON summary
Export to MISP format
HTML Document

Common analysis history via API
Integration with SDK
Branded reports
Team management
License center
Team privacy
Common analysis history
Productivity tracking
Single Sign-On (SSO)
Additional Services
Premium support
Threat Intelligence
TI Statistics
			50 requests/month per team

Sandbox plans and features

Community

Free

What’s included:

Hunter

Individual price

Everything in Community +

Enterprise Suite

Individual price

Everything in Hunter +

Community

Free

What’s included:

Hunter

Individual price

Everything in Community +

Enterprise Suite

Individual price

Everything in Hunter +

Contact us for discounts on annual plans

Trusted by 16,000 industry leaders

Special discount

Volume licensing

Multi-year plan rates

Volume licensing

Multi-year plan rates

Sandbox that fits your SOC

Plans

Community

Hunter

Enterprise Suite

Core features

Deeper analysis

Advanced features

API/EXPORTS

Team management

Additional Services

Threat Intelligence

Plans

Community

Hunter

Enterprise Suite

Introducing ANY.RUN Threat Intelligence

Learn about ANY.RUN Integrations

Have questions about our plans and pricing?

How can I pay for a subscription?

How can I get a FREE trial?

Who has access to my data?

How many people can work on one account?

How can I get a special offer for educational purposes?

What should I do if I accidentally canceled my subscription?

How many analyses can I run per month/week/day?

Do I have to buy a license for each employee?

What should I do if I decide to upgrade my subscription?

Where are your servers located?

Do you have an on-premises solution?

How can I disable auto-renewal?

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