File name:

SupportAssistInstaller.exe

Full analysis: https://app.any.run/tasks/771a2a1c-4df1-41e7-926a-f61ad53463c1
Verdict: Malicious activity
Analysis date: May 05, 2019, 13:52:27
OS: Windows 7 Professional Service Pack 1 (build: 7601, 32 bit)
Indicators:
MIME: application/x-dosexec
File info: PE32 executable (GUI) Intel 80386, for MS Windows, UPX compressed
MD5:

35089BD355720E6B3691D11FDCA184AF

SHA1:

ADE40710A2342E0A51E0D6E265371FE528DCEF81

SHA256:

F87A93501022BD3CF5F853F721B84FD91C5445FB382FC0C7DC64A865D1CEC4C3

SSDEEP:

12288:OKLoSl291N22piL9dBauNPyE3cfKRoz4z2M:Ocww20JdBauNj3Xm4z2M

ANY.RUN is an interactive service which provides full access to the guest system. Information in this report could be distorted by user actions and is provided for user acknowledgement as it is. ANY.RUN does not guarantee maliciousness or safety of the content.

  • MALICIOUS

    • Application was dropped or rewritten from another process

      • SupportAssistInstaller.exe (PID: 2304)
      • SupportAssistInstaller.exe (PID: 3208)
      • SupportAssistDownloadManager.exe (PID: 3476)
      • SupportAssistDownloadManager.exe (PID: 2200)
      • SupportAssistAgent.exe (PID: 3372)
      • SupportAssistDownloadManager.exe (PID: 3388)
      • SupportAssistDownloadManager.exe (PID: 932)
      • DDVRulesProcessor.exe (PID: 3904)
      • DDVCollectorSvcApi.exe (PID: 1740)
      • DDVDataCollector.exe (PID: 3352)
      • DSAPI.exe (PID: 3300)
      • DSAPI.exe (PID: 2136)
      • pcdrsysinfoperipheral.p5x (PID: 2456)
      • pcdrsysinfocpu_x86.p5x (PID: 3708)
      • pcdrsysinfosystemboard.p5x (PID: 3820)
      • pcdrsysinfonal.p5x (PID: 3956)
      • pcdrsysinfocsmi.p5x (PID: 1096)
      • pcdrsysinfobluetooth.p5x (PID: 2268)
      • pcdrsysinfosmbios2.p5x (PID: 3260)
      • pcdrsysinfovideocapture.p5x (PID: 2608)
      • pcdrsysinfosoftware.p5x (PID: 2336)
      • SupportAssist.exe (PID: 3052)
      • pcdrwi.exe (PID: 2260)
      • pcdrsysinfocommunication.p5x (PID: 3948)
      • pcdrsysinfodirect.p5x (PID: 2844)
      • pcdrsysinfostorage.p5x (PID: 3096)
      • tmpEDBC.tmp.exe (PID: 3228)

    • Loads dropped or rewritten executable

      • SupportAssistInstaller.exe (PID: 3208)
      • SupportAssistInstaller.exe (PID: 2304)
      • SupportAssistAgent.exe (PID: 3372)
      • DDVRulesProcessor.exe (PID: 3904)
      • DDVDataCollector.exe (PID: 3352)
      • DDVCollectorSvcApi.exe (PID: 1740)
      • installer.exe (PID: 3344)
      • DSAPI.exe (PID: 3300)
      • pcdrwi.exe (PID: 2260)
      • DSAPI.exe (PID: 2136)
      • tmpEDBC.tmp.exe (PID: 3228)
      • tmp9767.tmp.exe (PID: 2416)
      • pcdrsysinfosmbios2.p5x (PID: 3260)
      • pcdrsysinfosystemboard.p5x (PID: 3820)
      • pcdrsysinfocpu_x86.p5x (PID: 3708)
      • pcdrsysinfostorage.p5x (PID: 3096)
      • pcdrsysinfobluetooth.p5x (PID: 2268)
      • pcdrsysinfonal.p5x (PID: 3956)
      • pcdrsysinfocommunication.p5x (PID: 3948)
      • pcdrsysinfodirect.p5x (PID: 2844)
      • pcdrsysinfocsmi.p5x (PID: 1096)
      • pcdrsysinfovideocapture.p5x (PID: 2608)
      • pcdrsysinfosoftware.p5x (PID: 2336)
      • pcdrsysinfoperipheral.p5x (PID: 2456)
      • SupportAssist.exe (PID: 3052)

    • Changes settings of System certificates

      • SupportAssistDownloadManager.exe (PID: 3476)
      • SupportAssistInstaller.exe (PID: 3208)
      • SupportAssistAgent.exe (PID: 3372)
      • installer.exe (PID: 3344)
      • DDVRulesProcessor.exe (PID: 3904)
      • tmp9767.tmp.exe (PID: 2416)

    • Uses Task Scheduler to run other applications

      • SupportAssistAgent.exe (PID: 3372)

    • Loads the Task Scheduler COM API

      • SCHTASKS.exe (PID: 2916)
      • pcdrsysinfosoftware.p5x (PID: 2336)

  • SUSPICIOUS

    • Executable content was dropped or overwritten

      • SupportAssistInstaller.exe (PID: 3296)
      • SupportAssistInstaller.exe (PID: 2304)
      • msiexec.exe (PID: 2248)
      • MsiExec.exe (PID: 2256)
      • DrvInst.exe (PID: 3828)
      • DrvInst.exe (PID: 1560)
      • DrvInst.exe (PID: 3652)
      • installer.exe (PID: 3344)
      • tmp9767.tmp.exe (PID: 2416)
      • tmpEDBC.tmp.exe (PID: 3228)
      • pcdrsysinfonal.p5x (PID: 3956)

    • Creates files in the Windows directory

      • SupportAssistInstaller.exe (PID: 2304)
      • SupportAssistInstaller.exe (PID: 3208)
      • SupportAssistDownloadManager.exe (PID: 3476)
      • SupportAssistDownloadManager.exe (PID: 2200)
      • SupportAssistDownloadManager.exe (PID: 3388)
      • SupportAssistDownloadManager.exe (PID: 932)
      • SupportAssistAgent.exe (PID: 3372)
      • MsiExec.exe (PID: 2256)
      • DrvInst.exe (PID: 3084)
      • DrvInst.exe (PID: 3828)
      • DrvInst.exe (PID: 1560)
      • DrvInst.exe (PID: 3652)
      • DDVRulesProcessor.exe (PID: 3904)
      • pcdrsysinfonal.p5x (PID: 3956)
      • pcdrsysinfovideocapture.p5x (PID: 2608)

    • Adds / modifies Windows certificates

      • SupportAssistDownloadManager.exe (PID: 3476)
      • DDVRulesProcessor.exe (PID: 3904)
      • installer.exe (PID: 3344)
      • tmp9767.tmp.exe (PID: 2416)

    • Starts itself from another location

      • SupportAssistInstaller.exe (PID: 2304)

    • Starts Microsoft Installer

      • SupportAssistInstaller.exe (PID: 3208)

    • Reads Environment values

      • SupportAssistAgent.exe (PID: 3372)
      • pcdrwi.exe (PID: 2260)
      • SupportAssist.exe (PID: 3052)

    • Creates files in the program directory

      • SupportAssistInstaller.exe (PID: 3208)
      • SupportAssistAgent.exe (PID: 3372)
      • DDVRulesProcessor.exe (PID: 3904)
      • installer.exe (PID: 3344)
      • DSAPI.exe (PID: 3300)
      • DSAPI.exe (PID: 2136)
      • pcdrwi.exe (PID: 2260)
      • tmpEDBC.tmp.exe (PID: 3228)
      • pcdrsysinfosystemboard.p5x (PID: 3820)
      • DDVDataCollector.exe (PID: 3352)
      • tmp9767.tmp.exe (PID: 2416)

    • Removes files from Windows directory

      • SupportAssistInstaller.exe (PID: 3208)
      • DrvInst.exe (PID: 3084)
      • DrvInst.exe (PID: 3828)
      • DrvInst.exe (PID: 1560)
      • DrvInst.exe (PID: 3652)
      • SupportAssistAgent.exe (PID: 3372)
      • DDVRulesProcessor.exe (PID: 3904)
      • pcdrsysinfovideocapture.p5x (PID: 2608)
      • pcdrsysinfonal.p5x (PID: 3956)

    • Creates files in the driver directory

      • DrvInst.exe (PID: 3084)
      • DrvInst.exe (PID: 3828)
      • DrvInst.exe (PID: 1560)
      • DrvInst.exe (PID: 3652)
      • pcdrsysinfonal.p5x (PID: 3956)

    • Uses NETSH.EXE for network configuration

      • SupportAssistAgent.exe (PID: 3372)

    • Starts application with an unusual extension

      • pcdrwi.exe (PID: 2260)

  • INFO

    • Reads settings of System Certificates

      • SupportAssistInstaller.exe (PID: 3208)
      • SupportAssistAgent.exe (PID: 3372)
      • tmp9767.tmp.exe (PID: 2416)
      • DDVRulesProcessor.exe (PID: 3904)
      • tmpEDBC.tmp.exe (PID: 3228)

    • Application launched itself

      • msiexec.exe (PID: 2248)

    • Loads dropped or rewritten executable

      • MsiExec.exe (PID: 3452)
      • MsiExec.exe (PID: 2196)
      • MsiExec.exe (PID: 2256)
      • msiexec.exe (PID: 2248)
      • MsiExec.exe (PID: 1388)

    • Dropped object may contain Bitcoin addresses

      • msiexec.exe (PID: 2248)
      • tmp9767.tmp.exe (PID: 2416)

    • Creates a software uninstall entry

      • msiexec.exe (PID: 2248)

    • Creates files in the program directory

      • msiexec.exe (PID: 2248)
Find more information about signature artifacts and mapping to MITRE ATT&CK™ MATRIX at the full report
No Malware configuration.

TRiD

.exe | UPX compressed Win32 Executable (39.3)
.exe | Win32 EXE Yoda's Crypter (38.6)
.dll | Win32 Dynamic Link Library (generic) (9.5)
.exe | Win32 Executable (generic) (6.5)
.exe | Generic Win/DOS Executable (2.9)

EXIF

EXE

MachineType: Intel 386 or later, and compatibles
TimeStamp: 2010:11:18 17:27:32+01:00
PEType: PE32
LinkerVersion: 6
CodeSize: 45056
InitializedDataSize: 8192
UninitializedDataSize: 90112
EntryPoint: 0x21420
OSVersion: 4
ImageVersion: -
SubsystemVersion: 4
Subsystem: Windows GUI
FileVersionNumber: 9.20.0.0
ProductVersionNumber: 9.20.0.0
FileFlagsMask: 0x003f
FileFlags: (none)
FileOS: Windows NT 32-bit
ObjectFileType: Executable application
FileSubtype: -
LanguageCode: English (U.S.)
CharacterSet: Unicode
CompanyName: Dell Inc.
FileDescription: SupportAssist Installer
FileVersion: 2.2.0.0
InternalName: 7zS.sfx
LegalCopyright: Copyright © 2018 Dell Inc. or its subsidiaries. All Rights Reserved.
OriginalFileName: 7zS.sfx.exe
ProductName: SupportAssist
ProductVersion: 2.2.0.0

Summary

Architecture: IMAGE_FILE_MACHINE_I386
Subsystem: IMAGE_SUBSYSTEM_WINDOWS_GUI
Compilation Date: 18-Nov-2010 16:27:32
Detected languages:
  • English - United States
CompanyName: Dell Inc.
FileDescription: SupportAssist Installer
FileVersion: 2.2.0.0
InternalName: 7zS.sfx
LegalCopyright: Copyright © 2018 Dell Inc. or its subsidiaries. All Rights Reserved.
OriginalFilename: 7zS.sfx.exe
ProductName: SupportAssist
ProductVersion: 2.2.0.0

DOS Header

Magic number: MZ
Bytes on last page of file: 0x0090
Pages in file: 0x0003
Relocations: 0x0000
Size of header: 0x0004
Min extra paragraphs: 0x0000
Max extra paragraphs: 0xFFFF
Initial SS value: 0x0000
Initial SP value: 0x00B8
Checksum: 0x0000
Initial IP value: 0x0000
Initial CS value: 0x0000
Overlay number: 0x0000
OEM identifier: 0x0000
OEM information: 0x0000
Address of NE header: 0x000000F8

PE Headers

Signature: PE
Machine: IMAGE_FILE_MACHINE_I386
Number of sections: 3
Time date stamp: 18-Nov-2010 16:27:32
Pointer to Symbol Table: 0x00000000
Number of symbols: 0
Size of Optional Header: 0x00E0
Characteristics:
  • IMAGE_FILE_32BIT_MACHINE
  • IMAGE_FILE_EXECUTABLE_IMAGE
  • IMAGE_FILE_LINE_NUMS_STRIPPED
  • IMAGE_FILE_LOCAL_SYMS_STRIPPED
  • IMAGE_FILE_RELOCS_STRIPPED

Sections

Name
Virtual Address
Virtual Size
Raw Size
Charateristics
Entropy
UPX0
0x00001000
0x00016000
0x00000000
IMAGE_SCN_CNT_UNINITIALIZED_DATA, IMAGE_SCN_MEM_EXECUTE, IMAGE_SCN_MEM_READ, IMAGE_SCN_MEM_WRITE
0
UPX1
0x00017000
0x0000B000
0x0000B000
IMAGE_SCN_CNT_INITIALIZED_DATA, IMAGE_SCN_MEM_EXECUTE, IMAGE_SCN_MEM_READ, IMAGE_SCN_MEM_WRITE
7.97532
.rsrc
0x00022000
0x00002000
0x00001400
IMAGE_SCN_CNT_INITIALIZED_DATA, IMAGE_SCN_MEM_READ, IMAGE_SCN_MEM_WRITE
4.76821

Resources

Title
Entropy
Size
Codepage
Language
Type
1
5.01524
1949
UNKNOWN
UNKNOWN
RT_MANIFEST
2
3.18403
296
UNKNOWN
English - United States
RT_ICON
5
5.62352
52
UNKNOWN
English - United States
RT_STRING
500
6.95547
184
UNKNOWN
English - United States
RT_DIALOG

Imports

KERNEL32.DLL
MSVCRT.dll
OLEAUT32.dll
SHELL32.dll
USER32.dll
No data.
screenshotscreenshotscreenshotscreenshot
All screenshots are available in the full report
All screenshots are available in the full report
Total processes
95
Monitored processes
46
Malicious processes
29
Suspicious processes
4

Behavior graph

Click at the process to see the details
drop and start start drop and start drop and start drop and start supportassistinstaller.exe supportassistinstaller.exe supportassistinstaller.exe supportassistdownloadmanager.exe supportassistdownloadmanager.exe msiexec.exe no specs msiexec.exe msiexec.exe no specs supportassistagent.exe msiexec.exe no specs supportassistdownloadmanager.exe supportassistdownloadmanager.exe schtasks.exe no specs msiexec.exe no specs msiexec.exe no specs msiexec.exe drvinst.exe no specs drvinst.exe drvinst.exe drvinst.exe ddvrulesprocessor.exe ddvdatacollector.exe ddvcollectorsvcapi.exe no specs installer.exe netsh.exe no specs netsh.exe no specs tmp9767.tmp.exe dsapi.exe dsapi.exe pcdrwi.exe tmpedbc.tmp.exe pcdrsysinfoperipheral.p5x no specs pcdrsysinfodirect.p5x no specs pcdrsysinfocpu_x86.p5x no specs pcdrsysinfosystemboard.p5x no specs pcdrsysinfocommunication.p5x no specs pcdrsysinfocsmi.p5x no specs pcdrsysinfobluetooth.p5x no specs pcdrsysinfosoftware.p5x no specs pcdrsysinfovideocapture.p5x no specs pcdrsysinfostorage.p5x no specs pcdrsysinfosmbios2.p5x no specs pcdrsysinfonal.p5x supportassist.exe SPPSurrogate no specs vssvc.exe no specs

Process information

PID
CMD
Path
Indicators
Parent process
904C:\Windows\system32\vssvc.exeC:\Windows\system32\vssvc.exe—services.exe
User:
SYSTEM
Company:
Microsoft Corporation
Integrity Level:
SYSTEM
Description:
Microsoft® Volume Shadow Copy Service
Exit code:
0
Version:
6.1.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\vssvc.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
932"SupportAssistDownloadManager.exe" https://downloads.dell.com/serviceability/Catalog/SupportAssistx86-3.2.1.94.msp "C:\Windows\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx86-3.2.1.94.msp"C:\Windows\TEMP\SupportAssistAgent\Installer\SupportAssistDownloadManager.exe
SupportAssistInstaller.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
HIGH
Description:
DownloadManager
Exit code:
0
Version:
3.2.1.0
Modules
Images
c:\windows\temp\supportassistagent\installer\supportassistdownloadmanager.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
1096"C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1542/pcdrsysinfocsmi.p5x" enum -x -lang en -cust dell -var dsc -bd "C:\ProgramData\PCDr\6992" -eds "C:\ProgramData\PCDr\6992\datastore" -v -namedPipeOut "\\.\pipe\PCD_PIPE_C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1542/pcdrsysinfocsmi.p5x"C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1542\pcdrsysinfocsmi.p5x—pcdrwi.exe
User:
SYSTEM
Company:
PC-Doctor, Inc.
Integrity Level:
SYSTEM
Description:
PC-Doctor Module
Exit code:
0
Version:
6.0.6992.1542
Modules
Images
c:\program files\dell\supportassistagent\pcdr\supportassist\6.0.6992.1542\pcdrsysinfocsmi.p5x
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\dell\supportassistagent\pcdr\supportassist\6.0.6992.1542\ata.dll
c:\program files\dell\supportassistagent\pcdr\supportassist\6.0.6992.1542\common.dll
c:\windows\system32\wtsapi32.dll
c:\windows\system32\msvcrt.dll
c:\program files\dell\supportassistagent\pcdr\supportassist\6.0.6992.1542\msvcp140.dll
c:\program files\dell\supportassistagent\pcdr\supportassist\6.0.6992.1542\vcruntime140.dll
1156C:\Windows\system32\DllHost.exe /Processid:{F32D97DF-E3E5-4CB9-9E3E-0EB5B4E49801}C:\Windows\system32\DllHost.exe—svchost.exe
User:
SYSTEM
Company:
Microsoft Corporation
Integrity Level:
SYSTEM
Description:
COM Surrogate
Exit code:
0
Version:
6.1.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\dllhost.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\ole32.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\user32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll
1388C:\Windows\system32\MsiExec.exe -Embedding 4353C115DC7B155638DFD99FC1630905C:\Windows\system32\MsiExec.exe—msiexec.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
HIGH
Description:
Windows® installer
Exit code:
0
Version:
5.0.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\msiexec.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
1560DrvInst.exe "4" "0" "C:\Users\admin\AppData\Local\Temp\{4da24d0c-2bfa-7109-7abf-541a45ddb67e}\DellProf.inf" "0" "69dbe428b" "000005D4" "WinSta0\Default" "00000534" "208" "C:\Program Files\Dell\DellDataVault\Drivers\DellProfileSys"C:\Windows\system32\DrvInst.exe
svchost.exe
User:
SYSTEM
Company:
Microsoft Corporation
Integrity Level:
SYSTEM
Description:
Driver Installation Module
Exit code:
0
Version:
6.1.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\drvinst.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\setupapi.dll
c:\windows\system32\cfgmgr32.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\sechost.dll
1740"C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe"C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe—services.exe
User:
SYSTEM
Company:
Dell Inc.
Integrity Level:
SYSTEM
Description:
Dell Data Vault Data Collector Service API
Exit code:
0
Version:
5.2.8.103
Modules
Images
c:\program files\dell\delldatavault\ddvcollectorsvcapi.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\program files\dell\delldatavault\ddvdb.dll
c:\program files\dell\delldatavault\ddverrors.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\sechost.dll
2136"C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1542\DSAPI.exe"C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1542\DSAPI.exe
services.exe
User:
SYSTEM
Company:
PC-Doctor, Inc.
Integrity Level:
SYSTEM
Exit code:
0
Version:
6.0.6992.1542
Modules
Images
c:\program files\dell\supportassistagent\pcdr\supportassist\6.0.6992.1542\dsapi.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
2196C:\Windows\system32\MsiExec.exe -Embedding 71EA38FC5217329627A42ED4F86E4717 M Global\MSI0000C:\Windows\system32\MsiExec.exe—msiexec.exe
User:
SYSTEM
Company:
Microsoft Corporation
Integrity Level:
SYSTEM
Description:
Windows® installer
Exit code:
0
Version:
5.0.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\msiexec.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
2200"SupportAssistDownloadManager.exe" https://downloads.dell.com/serviceability/Catalog/SupportAssistx86-3.2.1.94.msi "C:\Windows\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx86-3.2.1.94.msi"C:\Windows\TEMP\SupportAssistAgent\Installer\SupportAssistDownloadManager.exe
SupportAssistInstaller.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
HIGH
Description:
DownloadManager
Exit code:
0
Version:
3.2.1.0
Modules
Images
c:\windows\temp\supportassistagent\installer\supportassistdownloadmanager.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
Total events
5 220
Read events
1 727
Write events
3 330
Delete events
163

Modification events

(PID) Process:(2304) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:UNCAsIntranet
Value:
0
(PID) Process:(2304) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:AutoDetect
Value:
1
(PID) Process:(2304) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Direct3D\MostRecentApplication
Operation:writeName:Name
Value:
SupportAssistInstaller.exe
(PID) Process:(3208) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:UNCAsIntranet
Value:
0
(PID) Process:(3208) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:AutoDetect
Value:
1
(PID) Process:(3208) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Direct3D\MostRecentApplication
Operation:writeName:Name
Value:
SupportAssistInstaller.exe
(PID) Process:(3476) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application
Operation:writeName:AutoBackupLogFiles
Value:
0
(PID) Process:(3476) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application\SupportAssistAgent
Operation:writeName:EventMessageFile
Value:
C:\Windows\Microsoft.NET\Framework\v4.0.30319\EventLogMessages.dll
(PID) Process:(3476) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\SupportAssistDownloadManager_RASAPI32
Operation:writeName:EnableFileTracing
Value:
0
(PID) Process:(3476) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\SupportAssistDownloadManager_RASAPI32
Operation:writeName:EnableConsoleTracing
Value:
0
Executable files
673
Suspicious files
80
Text files
1 340
Unknown types
156

Dropped files

PID
Process
Filename
Type
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\SupportAssistInstaller.exeexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\SupportAssistInstaller.exe.RoslynCA.jsontext
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\ar-SA\SupportAssistInstaller.resources.dllexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\Microsoft.Deployment.Compression.Cab.dllexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\fi-FI\SupportAssistInstaller.resources.dllexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\es-ES\SupportAssistInstaller.resources.dllexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\de-DE\SupportAssistInstaller.resources.dllexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\cs-CZ\SupportAssistInstaller.resources.dllexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\Microsoft.Practices.Unity.dllexecutable
MD5:—
SHA256:—
3296SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS6311.tmp\fr-FR\SupportAssistInstaller.resources.dllexecutable
MD5:—
SHA256:—
Download PCAP, analyze network streams, HTTP content and a lot more at the full report
HTTP(S) requests
19
TCP/UDP connections
46
DNS requests
11
Threats
1

HTTP requests

PID
Process
Method
HTTP Code
IP
URL
CN
Type
Size
Reputation
3344
installer.exe
GET
200
93.184.221.240:80
http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab
US
compressed
56.1 Kb
whitelisted
3904
DDVRulesProcessor.exe
GET
304
93.184.221.240:80
http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab
US
—
—
whitelisted
3208
SupportAssistInstaller.exe
GET
200
23.37.43.27:80
http://sv.symcd.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBQe6LNDJdqx%2BJOp7hVgTeaGFJ%2FCQgQUljtT8Hkzl699g%2B8uK8zKt4YecmYCECI2XcqijsxtqYddli9wcak%3D
NL
der
1.57 Kb
shared
3904
DDVRulesProcessor.exe
GET
200
104.111.234.2:80
http://ocsp.entrust.net/ME0wSzBJMEcwRTAJBgUrDgMCGgUABBTLXNCzDvBhHecWjg70iJhBW0InywQUanImetAe733nO2lR1GyNn5ASZqsCDEPBCxwAAAAAUdNz2g%3D%3D
NL
der
1.94 Kb
whitelisted
3208
SupportAssistInstaller.exe
GET
200
23.37.43.27:80
http://s2.symcb.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBS56bKHAoUD%2BOyl%2B0LhPg9JxyQm4gQUf9Nlp8Ld7LvwMAnzQzn6Aq8zMTMCED141%2Fl2SWCyYX308B7Khio%3D
NL
der
1.71 Kb
whitelisted
3904
DDVRulesProcessor.exe
GET
200
104.111.234.2:80
http://ocsp.entrust.net/MFEwTzBNMEswSTAJBgUrDgMCGgUABBTSgzf9cSnJr%2BqITIlPzCwhkRjQmwQUfhofGhF0XGTJDB%2BUAav9gWQuoSwCEHNmle%2B%2Bv8tjAAAAAFVmW5g%3D
NL
der
1.92 Kb
whitelisted
2260
pcdrwi.exe
GET
200
2.18.232.183:80
http://content.dellsupportcenter.com/mstr/localemappings_6992.xml
unknown
xml
22.2 Kb
suspicious
3372
SupportAssistAgent.exe
GET
200
93.184.221.240:80
http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab
US
compressed
55.6 Kb
whitelisted
3344
installer.exe
GET
200
2.18.232.183:80
http://content.dellsupportcenter.com/mstr/pd.txt?pr=DELL&os=Win%207%20%287601%29&build=6.0.6992.1542&up=true&id=60d6cf71-a129-439f-a083-e3763f54aa72
unknown
text
2 b
suspicious
3300
DSAPI.exe
GET
200
2.18.232.183:80
http://content.dellsupportcenter.com/mstr/pd.txt?pr=DELL&os=Win%207%20%287601%29&build=6.0.6992.1542&up=true&id=60d6cf71-a129-439f-a083-e3763f54aa72&saaver=3.2.1.94
unknown
text
2 b
suspicious
Download PCAP, analyze network streams, HTTP content and a lot more at the full report

Connections

PID
Process
IP
Domain
ASN
CN
Reputation
2200
SupportAssistDownloadManager.exe
104.111.214.12:443
downloads.dell.com
Akamai International B.V.
NL
whitelisted
3388
SupportAssistDownloadManager.exe
104.111.214.12:443
downloads.dell.com
Akamai International B.V.
NL
whitelisted
932
SupportAssistDownloadManager.exe
104.111.214.12:443
downloads.dell.com
Akamai International B.V.
NL
whitelisted
3372
SupportAssistAgent.exe
93.184.221.240:80
www.download.windowsupdate.com
MCI Communications Services, Inc. d/b/a Verizon Business
US
whitelisted
3372
SupportAssistAgent.exe
104.111.214.12:443
downloads.dell.com
Akamai International B.V.
NL
whitelisted
3344
installer.exe
2.18.232.183:80
content.dellsupportcenter.com
Akamai International B.V.
—
whitelisted
3344
installer.exe
52.46.135.48:443
firehose.us-east-1.amazonaws.com
—
US
unknown
3344
installer.exe
143.204.98.76:80
x.ss2.us
—
US
suspicious
3344
installer.exe
93.184.221.240:80
www.download.windowsupdate.com
MCI Communications Services, Inc. d/b/a Verizon Business
US
whitelisted
3904
DDVRulesProcessor.exe
93.184.221.240:80
www.download.windowsupdate.com
MCI Communications Services, Inc. d/b/a Verizon Business
US
whitelisted

DNS requests

Domain
IP
Reputation
downloads.dell.com
  • 104.111.214.12
whitelisted
sv.symcb.com
  • 93.184.220.29
whitelisted
s2.symcb.com
  • 23.37.43.27
whitelisted
sv.symcd.com
  • 23.37.43.27
shared
afcs.dell.com
  • 104.111.214.12
whitelisted
www.download.windowsupdate.com
  • 93.184.221.240
whitelisted
firehose.us-east-1.amazonaws.com
  • 52.46.135.48
shared
content.dellsupportcenter.com
  • 2.18.232.183
suspicious
x.ss2.us
  • 143.204.98.76
  • 143.204.98.54
  • 143.204.98.159
  • 143.204.98.221
whitelisted
ocsp.entrust.net
  • 104.111.234.2
whitelisted

Threats

PID
Process
Class
Message
932
SupportAssistDownloadManager.exe
Generic Protocol Command Decode
SURICATA STREAM excessive retransmissions
Process
Message
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.
SupportAssistInstaller.exe
System.IO.FileNotFoundException: Could not load file or assembly 'Logger' or one of its dependencies. The system cannot find the file specified. File name: 'Logger' at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) at System.Type.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(Assembly relativeAssembly, String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Repository.Hierarchy.XmlHierarchyConfigurator.ParseAppender(XmlElement appenderElement) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
SupportAssistInstaller.exe
log4net:ERROR Appender named [CustomizedFileAppender] not found.
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.
SupportAssistInstaller.exe
System.IO.FileNotFoundException: Could not load file or assembly 'Logger' or one of its dependencies. The system cannot find the file specified. File name: 'Logger' at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) at System.Type.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(Assembly relativeAssembly, String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Repository.Hierarchy.XmlHierarchyConfigurator.ParseAppender(XmlElement appenderElement) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
SupportAssistInstaller.exe
log4net:ERROR Appender named [CustomizedFileAppender] not found.
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.
SupportAssistInstaller.exe
System.IO.FileNotFoundException: Could not load file or assembly 'Logger' or one of its dependencies. The system cannot find the file specified. File name: 'Logger' at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) at System.Type.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(Assembly relativeAssembly, String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Repository.Hierarchy.XmlHierarchyConfigurator.ParseAppender(XmlElement appenderElement) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
SupportAssistInstaller.exe
log4net:ERROR Appender named [CustomizedFileAppender] not found.
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.
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Reports
SupportAssistInstaller.exe