URL:

http://downloads.dell.com/serviceability/Catalog/SUPPORTASSISTINSTALLER.EXE

Full analysis: https://app.any.run/tasks/cb088e78-49e8-4f7a-aed7-1bc272a230f2
Verdict: Malicious activity
Threats:

A loader is malicious software that infiltrates devices to deliver malicious payloads. This malware is capable of infecting victims’ computers, analyzing their system information, and installing other types of threats, such as trojans or stealers. Criminals usually deliver loaders through phishing emails and links by relying on social engineering to trick users into downloading and running their executables. Loaders employ advanced evasion and persistence tactics to avoid detection.

Malware Trends Tracker     >>>
Analysis date: February 07, 2020, 14:24:40
OS: Windows 7 Professional Service Pack 1 (build: 7601, 32 bit)
Tags:
loader
Indicators:
MD5:

A90948DB1116661AE7F9B0F12B78D9BB

SHA1:

F8E08FD48F1A8588D56FCCFFB46C3D34060152BC

SHA256:

D670A6AA7859AAFC92A5592A5E908201CF97D2D0F03538E150CDCCA6DBA961D1

SSDEEP:

3:N1KaKE4LuJyKINAXAG5c9JpQqF2s209g:CaVJyKmyAG5czFMs2Eg

ANY.RUN is an interactive service which provides full access to the guest system. Information in this report could be distorted by user actions and is provided for user acknowledgement as it is. ANY.RUN does not guarantee maliciousness or safety of the content.

  • MALICIOUS

    • Downloads executable files from the Internet

      • chrome.exe (PID: 1840)

    • Application was dropped or rewritten from another process

      • SUPPORTASSISTINSTALLER.EXE (PID: 2432)
      • SUPPORTASSISTINSTALLER.EXE (PID: 3816)
      • SupportAssistDownloadManager.exe (PID: 676)
      • SupportAssistDownloadManager.exe (PID: 4060)
      • ServiceShell.exe (PID: 2768)
      • SupportAssistDownloadManager.exe (PID: 1296)
      • SupportAssistAgent.exe (PID: 3764)
      • SupportAssistDownloadManager.exe (PID: 3868)
      • SupportAssistInstaller.exe (PID: 2184)

    • Changes settings of System certificates

      • ServiceShell.exe (PID: 2768)
      • SupportAssistInstaller.exe (PID: 2184)
      • SupportAssistDownloadManager.exe (PID: 676)

    • Loads dropped or rewritten executable

      • ServiceShell.exe (PID: 2768)
      • SupportAssistAgent.exe (PID: 3764)
      • SupportAssistInstaller.exe (PID: 2184)

    • Loads the Task Scheduler COM API

      • SCHTASKS.exe (PID: 3544)

    • Uses Task Scheduler to run other applications

      • SupportAssistAgent.exe (PID: 3764)

  • SUSPICIOUS

    • Executable content was dropped or overwritten

      • chrome.exe (PID: 3172)
      • SUPPORTASSISTINSTALLER.EXE (PID: 3816)
      • msiexec.exe (PID: 1920)
      • chrome.exe (PID: 1840)

    • Adds / modifies Windows certificates

      • SupportAssistDownloadManager.exe (PID: 676)
      • ServiceShell.exe (PID: 2768)
      • SupportAssistInstaller.exe (PID: 2184)

    • Creates files in the Windows directory

      • SupportAssistDownloadManager.exe (PID: 676)
      • SupportAssistInstaller.exe (PID: 2184)
      • SupportAssistDownloadManager.exe (PID: 4060)
      • dllhost.exe (PID: 2688)
      • msdtc.exe (PID: 2540)
      • SupportAssistDownloadManager.exe (PID: 1296)
      • ServiceShell.exe (PID: 2768)
      • SupportAssistDownloadManager.exe (PID: 3868)
      • SupportAssistAgent.exe (PID: 3764)

    • Creates files in the program directory

      • ServiceShell.exe (PID: 2768)
      • SupportAssistAgent.exe (PID: 3764)
      • SupportAssistInstaller.exe (PID: 2184)

    • Executed as Windows Service

      • ServiceShell.exe (PID: 2768)
      • dllhost.exe (PID: 2688)
      • msdtc.exe (PID: 2540)
      • SupportAssistAgent.exe (PID: 3764)

    • Starts Microsoft Installer

      • SupportAssistInstaller.exe (PID: 2184)

    • Reads Environment values

      • ServiceShell.exe (PID: 2768)
      • SupportAssistAgent.exe (PID: 3764)

    • Removes files from Windows directory

      • SupportAssistInstaller.exe (PID: 2184)
      • ServiceShell.exe (PID: 2768)

    • Modifies files in Chrome extension folder

      • chrome.exe (PID: 3172)

  • INFO

    • Reads Internet Cache Settings

      • chrome.exe (PID: 3172)

    • Reads settings of System Certificates

      • SupportAssistInstaller.exe (PID: 2184)
      • SupportAssistAgent.exe (PID: 3764)
      • ServiceShell.exe (PID: 2768)

    • Application launched itself

      • msiexec.exe (PID: 1920)
      • chrome.exe (PID: 3172)

    • Loads dropped or rewritten executable

      • MsiExec.exe (PID: 3852)

    • Creates files in the program directory

      • msiexec.exe (PID: 1920)

    • Creates a software uninstall entry

      • msiexec.exe (PID: 1920)

    • Reads the hosts file

      • chrome.exe (PID: 3172)
      • chrome.exe (PID: 1840)
Find more information about signature artifacts and mapping to MITRE ATT&CK™ MATRIX at the full report
No Malware configuration.
No data.
screenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshot
All screenshots are available in the full report
All screenshots are available in the full report
Total processes
84
Monitored processes
44
Malicious processes
5
Suspicious processes
4

Behavior graph

Click at the process to see the details
drop and start drop and start start drop and start chrome.exe chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs supportassistinstaller.exe no specs supportassistinstaller.exe supportassistinstaller.exe no specs supportassistdownloadmanager.exe chrome.exe no specs supportassistdownloadmanager.exe chrome.exe no specs msiexec.exe no specs msiexec.exe msiexec.exe no specs msiexec.exe no specs serviceshell.exe dllhost.exe no specs msdtc.exe no specs supportassistagent.exe supportassistdownloadmanager.exe supportassistdownloadmanager.exe schtasks.exe no specs msiexec.exe no specs msiexec.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs

Process information

PID
CMD
Path
Indicators
Parent process
676"SupportAssistDownloadManager.exe" https://downloads.dell.com/serviceability/catalog/SupportAssistAgentCatalog.cab "C:\Windows\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistAgentCatalog.cab"C:\Users\admin\AppData\Local\Temp\7zS8EEE5AD6\SupportAssistDownloadManager.exe
SupportAssistInstaller.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
HIGH
Description:
DownloadManager
Exit code:
0
Version:
3.4.1.0
Modules
Images
c:\users\admin\appdata\local\temp\7zs8eee5ad6\supportassistdownloadmanager.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
852"msiexec.exe" /i C:\Windows\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx86-3.4.1.49.msi /qn REBOOT=ReallySuppress /norestart C:\Windows\system32\msiexec.exe—SupportAssistInstaller.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
HIGH
Description:
Windows® installer
Exit code:
0
Version:
5.0.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\msiexec.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
880"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=1016,2395563584716859086,1322880218268283172,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=utility --service-request-channel-token=14185635349592878602 --mojo-platform-channel-handle=4196 --ignored=" --type=renderer " /prefetch:8C:\Program Files\Google\Chrome\Application\chrome.exe—chrome.exe
User:
admin
Company:
Google LLC
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
75.0.3770.100
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\75.0.3770.100\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1296"SupportAssistDownloadManager.exe" https://downloads.dell.com/serviceability/catalog/SupportAssistAgentCatalog.cab "C:\Windows\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistAgentCatalog.cab"C:\Users\admin\AppData\Local\Temp\7zS8EEE5AD6\SupportAssistDownloadManager.exe
SupportAssistInstaller.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
HIGH
Description:
DownloadManager
Exit code:
0
Version:
3.4.1.0
Modules
Images
c:\users\admin\appdata\local\temp\7zs8eee5ad6\supportassistdownloadmanager.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
1544"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=1016,2395563584716859086,1322880218268283172,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=utility --service-request-channel-token=17582925121748322591 --mojo-platform-channel-handle=4712 --ignored=" --type=renderer " /prefetch:8C:\Program Files\Google\Chrome\Application\chrome.exe—chrome.exe
User:
admin
Company:
Google LLC
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
75.0.3770.100
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\75.0.3770.100\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1840"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=1016,2395563584716859086,1322880218268283172,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=network --service-request-channel-token=1852429519356492354 --mojo-platform-channel-handle=1612 /prefetch:8C:\Program Files\Google\Chrome\Application\chrome.exe
chrome.exe
User:
admin
Company:
Google LLC
Integrity Level:
MEDIUM
Description:
Google Chrome
Exit code:
0
Version:
75.0.3770.100
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\75.0.3770.100\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1852C:\Windows\system32\MsiExec.exe -Embedding 030E8EDBB799F4F8716E547D862263D4 M Global\MSI0000C:\Windows\system32\MsiExec.exe—msiexec.exe
User:
SYSTEM
Company:
Microsoft Corporation
Integrity Level:
SYSTEM
Description:
Windows® installer
Exit code:
0
Version:
5.0.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\msiexec.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
1920C:\Windows\system32\msiexec.exe /VC:\Windows\system32\msiexec.exe
services.exe
User:
SYSTEM
Company:
Microsoft Corporation
Integrity Level:
SYSTEM
Description:
Windows® installer
Exit code:
0
Version:
5.0.7600.16385 (win7_rtm.090713-1255)
Modules
Images
c:\windows\system32\msiexec.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
2140"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1016,2395563584716859086,1322880218268283172,131072 --enable-features=PasswordImport --disable-gpu-compositing --lang=en-US --extension-process --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=11150802492030971398 --renderer-client-id=20 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=4320 /prefetch:1C:\Program Files\Google\Chrome\Application\chrome.exe—chrome.exe
User:
admin
Company:
Google LLC
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
75.0.3770.100
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\75.0.3770.100\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
2184.\SupportAssistInstaller.exeC:\Users\admin\AppData\Local\Temp\7zS8EEE5AD6\SupportAssistInstaller.exe—SUPPORTASSISTINSTALLER.EXE
User:
admin
Company:
Dell Inc.
Integrity Level:
HIGH
Description:
SupportAssistInstaller
Exit code:
0
Version:
3.4.1.49
Modules
Images
c:\users\admin\appdata\local\temp\7zs8eee5ad6\supportassistinstaller.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
Total events
3 573
Read events
1 654
Write events
1 892
Delete events
27

Modification events

(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome\BLBeacon
Operation:writeName:failed_count
Value:
0
(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome\BLBeacon
Operation:writeName:state
Value:
2
(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome\ThirdParty
Operation:writeName:StatusCodes
Value:
(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome\ThirdParty
Operation:writeName:StatusCodes
Value:
01000000
(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome\BLBeacon
Operation:writeName:state
Value:
1
(PID) Process:(2864) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome\BrowserExitCodes
Operation:writeName:3172-13225559095893875
Value:
259
(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Update\ClientState\{8A69D345-D564-463c-AFF1-A69D9E530F96}
Operation:writeName:dr
Value:
1
(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome
Operation:writeName:UsageStatsInSample
Value:
0
(PID) Process:(3172) chrome.exeKey:HKEY_CURRENT_USER\Software\Google\Chrome\BrowserExitCodes
Operation:delete valueName:3120-13213713943555664
Value:
0
(PID) Process:(3172) chrome.exeKey:HKEY_LOCAL_MACHINE\SOFTWARE\Google\Update\ClientStateMedium\{8A69D345-D564-463C-AFF1-A69D9E530F96}
Operation:writeName:usagestats
Value:
0
Executable files
211
Suspicious files
69
Text files
384
Unknown types
25

Dropped files

PID
Process
Filename
Type
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\BrowserMetrics\BrowserMetrics-5E3D7338-C64.pma —
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Feature Engagement Tracker\EventDB\LOG.old —
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Feature Engagement Tracker\EventDB\LOG.old~RFa66c6e.TMP —
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\data_reduction_proxy_leveldb\000028.dbtmp —
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old~RFa66c01.TMPtext
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\data_reduction_proxy_leveldb\LOG.oldtext
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\BudgetDatabase\LOG.oldtext
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.oldtext
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\shared_proto_db\LOG.old —
MD5:—
SHA256:—
3172chrome.exeC:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\shared_proto_db\LOG.old~RFa66dc6.TMP —
MD5:—
SHA256:—
Download PCAP, analyze network streams, HTTP content and a lot more at the full report
HTTP(S) requests
7
TCP/UDP connections
30
DNS requests
19
Threats
1

HTTP requests

PID
Process
Method
HTTP Code
IP
URL
CN
Type
Size
Reputation
1840
chrome.exe
GET
302
216.58.210.14:80
http://redirector.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvOTRmQUFXVHlhaGJaUTdMLWtCSkNJUl9ZQQ/1.0.0.5_nmmhkkegccagdldgiimedpiccmgmieda.crx
US
html
508 b
whitelisted
1840
chrome.exe
GET
302
216.58.210.14:80
http://redirector.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvOWVmQUFXS041NV9ZVXlJVWwxbGc5TUM4dw/7519.422.0.3_pkedcjkdefgpdelpbcmbmeomcjbeemfm.crx
US
html
513 b
whitelisted
2768
ServiceShell.exe
GET
200
23.38.50.226:80
http://ocsp.entrust.net/ME4wTDBKMEgwRjAJBgUrDgMCGgUABBTLXNCzDvBhHecWjg70iJhBW0InywQUanImetAe733nO2lR1GyNn5ASZqsCDQCHglJgAAAAAFHTc9k%3D
NL
der
1.55 Kb
whitelisted
1840
chrome.exe
GET
200
23.67.128.54:80
http://downloads.dell.com/serviceability/Catalog/SUPPORTASSISTINSTALLER.EXE
NL
executable
505 Kb
whitelisted
2768
ServiceShell.exe
GET
200
23.38.50.226:80
http://ocsp.entrust.net/MFEwTzBNMEswSTAJBgUrDgMCGgUABBQQYZiPAAGkmN%2BgbjpL0XWVofDLNAQUKgpvMiwpICF2arGsjDyvk44Oa6ICEANxU9sKrSkRAAAAAFVliwE%3D
NL
der
1.56 Kb
whitelisted
1840
chrome.exe
GET
200
74.125.104.107:80
http://r5---sn-2gb7sn7k.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvOTRmQUFXVHlhaGJaUTdMLWtCSkNJUl9ZQQ/1.0.0.5_nmmhkkegccagdldgiimedpiccmgmieda.crx?cms_redirect=yes&mip=45.86.202.17&mm=28&mn=sn-2gb7sn7k&ms=nvh&mt=1581085582&mv=m&mvi=4&pl=24&shardbypass=yes
US
crx
293 Kb
whitelisted
1840
chrome.exe
GET
200
173.194.150.249:80
http://r3---sn-2gb7sn7z.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvOWVmQUFXS041NV9ZVXlJVWwxbGc5TUM4dw/7519.422.0.3_pkedcjkdefgpdelpbcmbmeomcjbeemfm.crx?cms_redirect=yes&mip=45.86.202.17&mm=28&mn=sn-2gb7sn7z&ms=nvh&mt=1581085582&mv=m&mvi=2&pl=24&shardbypass=yes
US
crx
862 Kb
whitelisted
Download PCAP, analyze network streams, HTTP content and a lot more at the full report

Connections

PID
Process
IP
Domain
ASN
CN
Reputation
1840
chrome.exe
172.217.18.99:443
www.gstatic.com
Google Inc.
US
whitelisted
3868
SupportAssistDownloadManager.exe
23.67.128.54:443
downloads.dell.com
Akamai International B.V.
NL
suspicious
2768
ServiceShell.exe
23.38.50.226:80
ocsp.entrust.net
Akamai International B.V.
NL
whitelisted
1840
chrome.exe
172.217.22.35:443
clientservices.googleapis.com
Google Inc.
US
whitelisted
1840
chrome.exe
172.217.22.13:443
accounts.google.com
Google Inc.
US
whitelisted
1840
chrome.exe
172.217.18.4:443
www.google.com
Google Inc.
US
whitelisted
676
SupportAssistDownloadManager.exe
23.67.128.54:443
downloads.dell.com
Akamai International B.V.
NL
suspicious
1840
chrome.exe
172.217.22.10:443
safebrowsing.googleapis.com
Google Inc.
US
whitelisted
1840
chrome.exe
74.125.104.107:80
r5---sn-2gb7sn7k.gvt1.com
Google Inc.
US
whitelisted
1840
chrome.exe
173.194.150.249:80
r3---sn-2gb7sn7z.gvt1.com
Google Inc.
US
whitelisted

DNS requests

Domain
IP
Reputation
clientservices.googleapis.com
  • 172.217.22.35
whitelisted
downloads.dell.com
  • 23.67.128.54
whitelisted
accounts.google.com
  • 172.217.22.13
shared
www.google.com
  • 172.217.18.4
malicious
ssl.gstatic.com
  • 172.217.22.3
whitelisted
www.gstatic.com
  • 172.217.18.99
whitelisted
afcs.dell.com
  • 104.111.214.12
whitelisted
ocsp.entrust.net
  • 23.38.50.226
whitelisted
clients1.google.com
  • 172.217.21.206
whitelisted
safebrowsing.googleapis.com
  • 172.217.22.10
whitelisted

Threats

PID
Process
Class
Message
1840
chrome.exe
Potential Corporate Privacy Violation
ET POLICY PE EXE or DLL Windows file download HTTP
Process
Message
ServiceShell.exe
Dell.Asimov.ServiceShell.Main: WARN - ServiceShell trigger renew failed
ServiceShell.exe
Dell.Asimov.ServiceShell.ModuleManager: INFO - 'C:\Program Files\Dell\UpdateService\Service\WindowsManagement.Principal.dll' module registration is requested (autoUnregister = False)
ServiceShell.exe
Dell.Asimov.ServiceShell.ModuleManager: INFO - 'C:\Program Files\Dell\UpdateService\Service\WindowsManagement.Principal.dll' is registered
ServiceShell.exe
Dell.Asimov.ServiceShell.ModuleManager: INFO - 'C:\Program Files\Dell\UpdateService\Service\Update.Principal.dll' module registration is requested (autoUnregister = False)
ServiceShell.exe
Dell.Asimov.ServiceShell.ModuleManager: INFO - 'C:\Program Files\Dell\UpdateService\Service\Storage.Principal.dll' module registration is requested (autoUnregister = False)
ServiceShell.exe
Dell.Asimov.ServiceShell.ModuleManager: INFO - 'C:\Program Files\Dell\UpdateService\Service\Update.Principal.dll' is registered
ServiceShell.exe
Dell.Asimov.ServiceShell.ModuleManager: INFO - 'C:\Program Files\Dell\UpdateService\Service\UpdateScheduler.Principal.dll' module registration is requested (autoUnregister = False)
ServiceShell.exe
Dell.Asimov.ServiceShell.ModuleManager: INFO - 'C:\Program Files\Dell\UpdateService\Service\Storage.Principal.dll' is registered
ServiceShell.exe
Dell.Asimov.UpdateScheduler.UpdateScheduler: INFO - Scheduler: Associating with SupportAssistClient
ServiceShell.exe
Dell.Asimov.UpdateScheduler.UpdateScheduler: Normal - Starting the update scheduler.
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Reports
http://downloads.dell.com/serviceability/Catalog/SUPPORTASSISTINSTALLER.EXE