| URL: | http://content.dellsupportcenter.com:80/updates/aulauncher.exe |
| Full analysis: | https://app.any.run/tasks/0a4b9be5-014e-43be-b9cc-0c2113443f21 |
| Verdict: | Malicious activity |
| Threats: | A loader is malicious software that infiltrates devices to deliver malicious payloads. This malware is capable of infecting victims’ computers, analyzing their system information, and installing other types of threats, such as trojans or stealers. Criminals usually deliver loaders through phishing emails and links by relying on social engineering to trick users into downloading and running their executables. Loaders employ advanced evasion and persistence tactics to avoid detection. |
| Analysis date: | August 01, 2018, 16:43:35 |
| OS: | Windows 7 Professional Service Pack 1 (build: 7601, 32 bit) |
| Tags: | |
| Indicators: | |
| MD5: | E1A03FAC877E3B5C231CA5B78F27AEF9 |
| SHA1: | 42DB1CF1E45D42BC0B00EB9BD30E190A54CE7EC6 |
| SHA256: | C184CB44F6CC577D0FA340194BAE0421ED5E9035F400DFD3EA7809B22DD7F2B2 |
| SSDEEP: | 3:N1KdKL8tBsJFVKXRGuOGKWVBEmN5LyNAkdA:CIyulQKEVBdODdA |
PID | CMD | Path | Indicators | Parent process | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 304 | GetLaunchedUIProcessID 424 | C:\Program Files\Dell\SupportAssistAgent\bin\FileDialogHelper.exe | — | SupportAssistAgent.exe | |||||||||||
User: SYSTEM Company: Dell Inc. Integrity Level: SYSTEM Description: FileIDialogHelper Exit code: 0 Version: 2.2.3.2 Modules
| |||||||||||||||
| 372 | "C:\Users\admin\AppData\Local\Temp\tmp7B76.tmp.exe" "C:\Program Files\Dell\SupportAssistAgent\PCDr\Installer\installer.exe" --installDirectory="C:\Program Files\Dell\SupportAssistAgent\PCDr" --variant dsc --factory 0 --silent --silent --INTERNAL_SkipMultipleInstancesCheck --INTERNAL_InvokedByCombinedInstaller | C:\Users\admin\AppData\Local\Temp\tmp7B76.tmp.exe | installer.exe | ||||||||||||
User: admin Company: PC-Doctor, Inc. Integrity Level: HIGH Description: SupportAssist Exit code: 0 Version: 6.0.6992.1236 Modules
| |||||||||||||||
| 424 | "C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistUI.exe" launch Mode=Normal Action=Homee | C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistUI.exe | — | ||||||||||||
User: admin Company: Dell Inc. Integrity Level: UNTRUSTED Description: SupportAssistUI Exit code: 0 Version: 2.2.3.2 Modules
| |||||||||||||||
| 864 | C:\Windows\system32\MsiExec.exe -Embedding A0124DC7F586A3745645AAC7FC10C103 | C:\Windows\system32\MsiExec.exe | — | msiexec.exe | |||||||||||
User: admin Company: Microsoft Corporation Integrity Level: HIGH Description: Windows® installer Exit code: 0 Version: 5.0.7600.16385 (win7_rtm.090713-1255) Modules
| |||||||||||||||
| 1468 | "C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssist.exe" InvokeWebAPICall "SaveLanguage" "en-US"" | C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssist.exe | — | ||||||||||||
User: admin Company: Dell Inc. Integrity Level: UNTRUSTED Description: SupportAssist Exit code: 0 Version: 2.2.3.2 Modules
| |||||||||||||||
| 1660 | "C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GUFVP8I9\aulauncher[1].exe" | C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GUFVP8I9\aulauncher[1].exe | — | iexplore.exe | |||||||||||
User: admin Company: Dell Inc Integrity Level: MEDIUM Description: SupportAssist Exit code: 3221226540 Version: 1.0.6746.47 Modules
| |||||||||||||||
| 1696 | "msiexec.exe" /i C:\Windows\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistx86-2.2.3.2.msi /qn REBOOT=ReallySuppress /norestart | C:\Windows\system32\msiexec.exe | — | SupportAssistInstaller.exe | |||||||||||
User: admin Company: Microsoft Corporation Integrity Level: HIGH Description: Windows® installer Exit code: 0 Version: 5.0.7600.16385 (win7_rtm.090713-1255) Modules
| |||||||||||||||
| 1796 | "C:\ProgramData\PCDr\Installer\fpbvbqh4.zs0\7za.exe" x -o"C:\ProgramData\PCDr\Installer\fpbvbqh4.zs0\Extracted" -y "C:\ProgramData\PCDr\Installer\fpbvbqh4.zs0\SupportAssistInstaller.exe" | C:\ProgramData\PCDr\Installer\fpbvbqh4.zs0\7za.exe | CSAW_Child.exe | ||||||||||||
User: admin Company: Igor Pavlov Integrity Level: HIGH Description: 7-Zip Standalone Console Exit code: 0 Version: 9.20 Modules
| |||||||||||||||
| 1896 | "C:\Windows\system32\taskmgr.exe" /4 | C:\Windows\system32\taskmgr.exe | — | explorer.exe | |||||||||||
User: admin Company: Microsoft Corporation Integrity Level: MEDIUM Description: Windows Task Manager Exit code: 1 Version: 6.1.7600.16385 (win7_rtm.090713-1255) Modules
| |||||||||||||||
| 1996 | "C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe" | C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe | services.exe | ||||||||||||
User: SYSTEM Company: Dell Inc. Integrity Level: SYSTEM Description: Dell Data Vault Data Collector Service Exit code: 0 Version: 5.2.5.81 Modules
| |||||||||||||||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main |
| Operation: | write | Name: | CompatibilityFlags |
Value: 0 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap |
| Operation: | write | Name: | UNCAsIntranet |
Value: 0 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap |
| Operation: | write | Name: | AutoDetect |
Value: 1 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones |
| Operation: | write | Name: | SecuritySafe |
Value: 1 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings |
| Operation: | write | Name: | ProxyEnable |
Value: 0 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections |
| Operation: | write | Name: | SavedLegacySettings |
Value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| |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Recovery\Active |
| Operation: | write | Name: | {16F832C9-95AA-11E8-ACE5-5254004AAD11} |
Value: 0 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2670000A-7350-4F3C-8081-5663EE0C6C49}\iexplore |
| Operation: | write | Name: | Type |
Value: 4 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2670000A-7350-4F3C-8081-5663EE0C6C49}\iexplore |
| Operation: | write | Name: | Count |
Value: 10 | |||
| (PID) Process: | (2152) iexplore.exe | Key: | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2670000A-7350-4F3C-8081-5663EE0C6C49}\iexplore |
| Operation: | write | Name: | Time |
Value: E20708000300010010002C0001000B00 | |||
PID | Process | Filename | Type | |
|---|---|---|---|---|
| 2152 | iexplore.exe | C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HHUAAB7W\favicon[1].ico | — | |
MD5:— | SHA256:— | |||
| 2152 | iexplore.exe | C:\Users\admin\AppData\LocalLow\Microsoft\Internet Explorer\Services\search_{0633EE93-D776-472f-A0FF-E1416B8B2E3A}.ico | — | |
MD5:— | SHA256:— | |||
| 2192 | iexplore.exe | C:\Users\admin\AppData\Local\Microsoft\Windows\History\Low\History.IE5\MSHist012018071620180717\index.dat | — | |
MD5:— | SHA256:— | |||
| 2192 | iexplore.exe | C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT | smt | |
MD5:— | SHA256:— | |||
| 2192 | iexplore.exe | C:\Users\admin\AppData\Local\Microsoft\Windows\History\Low\History.IE5\MSHist012018080120180802\index.dat | dat | |
MD5:— | SHA256:— | |||
| 2152 | iexplore.exe | C:\Users\admin\AppData\Local\Temp\StructuredQuery.log | text | |
MD5:— | SHA256:— | |||
| 3980 | aulauncher[1].exe | C:\Users\admin\AppData\Roaming\PCDr\Installer\Logs\aulauncher.log | text | |
MD5:— | SHA256:— | |||
| 2152 | iexplore.exe | C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HHUAAB7W\favicon[2].png | image | |
MD5:9FB559A691078558E77D6848202F6541 | SHA256:6D8A01DC7647BC218D003B58FE04049E24A9359900B7E0CEBAE76EDF85B8B914 | |||
| 2192 | iexplore.exe | C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\MJG226QK\httpErrorPagesScripts[1] | text | |
MD5:E7CA76A3C9EE0564471671D500E3F0F3 | SHA256:58268CA71A28973B756A48BBD7C9DC2F6B87B62AE343E582CE067C725275B63C | |||
| 2192 | iexplore.exe | C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\DSILEDM7\down[1] | image | |
MD5:555E83CE7F5D280D7454AF334571FB25 | SHA256:70F316A5492848BB8242D49539468830B353DDAA850964DB4E60A6D2D7DB4880 | |||
PID | Process | Method | HTTP Code | IP | URL | CN | Type | Size | Reputation |
|---|---|---|---|---|---|---|---|---|---|
3336 | appupdater.exe | GET | 200 | 2.18.232.183:80 | http://content.dellsupportcenter.com/mstr/current.xml | unknown | text | 373 b | suspicious |
3336 | appupdater.exe | GET | 200 | 93.184.220.29:80 | http://csc3-2009-2-aia.verisign.com/CSC3-2009-2.cer | US | text | 1.77 Kb | whitelisted |
3336 | appupdater.exe | GET | 200 | 23.37.43.27:80 | http://ocsp.verisign.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBRIt2RJ89X%2B%2BhEzqoBeQg8PymQ2UQQUANhaTCXBIuWLMe9tuvPMXynxDWECEGVSJuGyLhjhWQ8phawi51w%3D | NL | der | 1.40 Kb | whitelisted |
3336 | appupdater.exe | GET | 200 | 2.18.232.183:80 | http://content.dellsupportcenter.com/updates/tora/6992/1111/00/app_spec/dsc_6746.xml | unknown | xml | 12.1 Kb | suspicious |
3336 | appupdater.exe | GET | 200 | 23.37.43.27:80 | http://ocsp.verisign.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBS56bKHAoUD%2BOyl%2B0LhPg9JxyQm4gQUf9Nlp8Ld7LvwMAnzQzn6Aq8zMTMCEFIA5aolVvwahu2WydRLM8c%3D | NL | der | 1.71 Kb | whitelisted |
3336 | appupdater.exe | GET | 200 | 23.37.43.27:80 | http://ocsp.verisign.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBSpuCE3aK3GivZPzGQJ6L5BRyZofwQUl9BrqCZwyKE%2FlB8ILcQ1m6ShHvICEBXkP9stRAkHuP7yYnXWys8%3D | NL | der | 1.63 Kb | whitelisted |
3336 | appupdater.exe | GET | 200 | 23.37.43.27:80 | http://sf.symcd.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBTSqZMG5M8TA9rdzkbCnNwuMAd5VgQUz5mp6nsm9EvJjo%2FX8AUm7%2BPSp50CEBTUeF0Js47o0lLrwC%2BxHsE%3D | NL | der | 1.62 Kb | whitelisted |
3336 | appupdater.exe | GET | 200 | 2.18.232.183:80 | http://content.dellsupportcenter.com/updates/tora/6992/1111/00/rules/rules_dsc_6746_47.xml | unknown | xml | 2.59 Kb | suspicious |
3336 | appupdater.exe | GET | 200 | 2.18.232.183:80 | http://content.dellsupportcenter.com/updates/tora/6992/1111/00/rules/withSigneddll-PCDoctor_6422.40_windows_appupdaterrules_dell.zip | unknown | compressed | 60.9 Kb | suspicious |
3336 | appupdater.exe | GET | 200 | 23.37.43.27:80 | http://ocsp.verisign.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBTSqZMG5M8TA9rdzkbCnNwuMAd5VgQUz5mp6nsm9EvJjo%2FX8AUm7%2BPSp50CEH9IjqmlpJ%2BCUCOOr457bEU%3D | NL | der | 1.62 Kb | whitelisted |
PID | Process | IP | Domain | ASN | CN | Reputation |
|---|---|---|---|---|---|---|
2192 | iexplore.exe | 2.18.232.183:443 | content.dellsupportcenter.com | Akamai International B.V. | — | whitelisted |
2192 | iexplore.exe | 2.18.232.183:80 | content.dellsupportcenter.com | Akamai International B.V. | — | whitelisted |
2152 | iexplore.exe | 13.107.21.200:80 | www.bing.com | Microsoft Corporation | US | whitelisted |
2648 | CSAW.exe | 52.222.163.23:80 | x.ss2.us | Amazon.com, Inc. | US | unknown |
2880 | CSAW_Child.exe | 52.46.128.67:443 | firehose.us-east-1.amazonaws.com | — | US | unknown |
2880 | CSAW_Child.exe | 172.227.84.40:443 | downloads.dell.com | Akamai Technologies, Inc. | US | whitelisted |
2764 | SupportAssistDownloadManager.exe | 172.227.84.40:443 | downloads.dell.com | Akamai Technologies, Inc. | US | whitelisted |
2648 | CSAW.exe | 205.185.216.10:80 | www.download.windowsupdate.com | Highwinds Network Group, Inc. | US | whitelisted |
2800 | SupportAssistInstaller.exe | 23.37.43.27:80 | ocsp.verisign.com | Akamai Technologies, Inc. | NL | whitelisted |
2352 | SupportAssistDownloadManager.exe | 172.227.84.40:443 | downloads.dell.com | Akamai Technologies, Inc. | US | whitelisted |
Domain | IP | Reputation |
|---|---|---|
content.dellsupportcenter.com |
| suspicious |
www.bing.com |
| whitelisted |
sf.symcb.com |
| whitelisted |
ocsp.verisign.com |
| whitelisted |
sf.symcd.com |
| whitelisted |
csc3-2009-2-aia.verisign.com |
| whitelisted |
csc3-2010-aia.verisign.com |
| whitelisted |
sv.symcb.com |
| whitelisted |
s2.symcb.com |
| whitelisted |
sv.symcd.com |
| shared |
PID | Process | Class | Message |
|---|---|---|---|
3336 | appupdater.exe | Potentially Bad Traffic | ET POLICY Executable served from Amazon S3 |
2880 | CSAW_Child.exe | A Network Trojan was detected | SC TROJAN_DOWNLOADER Generic malicious VBA-macro loader |
3212 | pcdrwi.exe | A Network Trojan was detected | SC TROJAN_DOWNLOADER Generic malicious VBA-macro loader |
3168 | UpdaterUI.exe | A Network Trojan was detected | SC TROJAN_DOWNLOADER Generic malicious VBA-macro loader |
Process | Message |
|---|---|
SupportAssistAgent.exe | Native library pre-loader is trying to load native SQLite library "C:\Program Files\Dell\SupportAssistAgent\bin\x86\sqlite3.dll"...
|
DDVRulesProcessor.exe | |
DDVRulesProcessor.exe | REPORT_ERROR: |
DDVRulesProcessor.exe | InitGlobals: WmiGetServiceTag failed |
DDVRulesProcessor.exe | |
DDVRulesProcessor.exe | |
DDVRulesProcessor.exe | REPORT_ERROR: |
DDVRulesProcessor.exe | Started DDVRulesProcessor 5.2.5.81 |
DDVRulesProcessor.exe | |
DDVDataCollector.exe | |