URL:

https://support.freshdesk.com/register/qPgYR3gEkLMZa5MNqx

Full analysis: https://app.any.run/tasks/f73b58f3-2a89-4bd8-956d-892b1157f4f4
Verdict: Malicious activity
Analysis date: May 19, 2025, 17:40:52
OS: Windows 10 Professional (build: 19044, 64 bit)
Indicators:
MD5:

726D7A478D59C2138E335606C3E38CDE

SHA1:

512A7496CDF91A51BD70B663135B22478013B7E8

SHA256:

A96E192025180B062D56E328F2B86145FB14A7FA9AFEBF149BD16861676BED8A

SSDEEP:

3:N8dCBLDDTzy3ngKj8o/Vd:2wBLrzBQ5/3

ANY.RUN is an interactive service which provides full access to the guest system. Information in this report could be distorted by user actions and is provided for user acknowledgement as it is. ANY.RUN does not guarantee maliciousness or safety of the content.
  • MALICIOUS

    No malicious indicators.
  • SUSPICIOUS

    No suspicious indicators.
  • INFO

    • Application launched itself

      • msedge.exe (PID: 6560)
    • Checks supported languages

      • identity_helper.exe (PID: 7000)
    • Reads the computer name

      • identity_helper.exe (PID: 7000)
    • Reads Environment values

      • identity_helper.exe (PID: 7000)
Find more information about signature artifacts and mapping to MITRE ATT&CK™ MATRIX at the full report
No Malware configuration.
No data.
screenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshot
All screenshots are available in the full report
All screenshots are available in the full report
Total processes
166
Monitored processes
37
Malicious processes
0
Suspicious processes
0

Behavior graph

Click at the process to see the details
start msedge.exe msedge.exe no specs msedge.exe no specs msedge.exe msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs sppextcomobj.exe no specs slui.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs identity_helper.exe no specs identity_helper.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs msedge.exe no specs

Process information

PID
CMD
Path
Indicators
Parent process
300"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=data_decoder.mojom.DataDecoderService --lang=en-US --service-sandbox-type=service --no-appcompat-clear --mojo-platform-channel-handle=7032 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
920"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=data_decoder.mojom.DataDecoderService --lang=en-US --service-sandbox-type=service --no-appcompat-clear --mojo-platform-channel-handle=5952 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
1012"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=chrome.mojom.UtilWin --lang=en-US --service-sandbox-type=none --no-appcompat-clear --mojo-platform-channel-handle=1296 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
MEDIUM
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
1056"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=data_decoder.mojom.DataDecoderService --lang=en-US --service-sandbox-type=service --no-appcompat-clear --mojo-platform-channel-handle=4280 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
1180"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=data_decoder.mojom.DataDecoderService --lang=en-US --service-sandbox-type=service --no-appcompat-clear --mojo-platform-channel-handle=4340 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
2908"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=crashpad-handler "--user-data-dir=C:\Users\admin\AppData\Local\Microsoft\Edge\User Data" /prefetch:4 --monitor-self-annotation=ptype=crashpad-handler "--database=C:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Crashpad" --annotation=IsOfficialBuild=1 --annotation=channel= --annotation=chromium-version=122.0.6261.70 "--annotation=exe=C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --annotation=plat=Win64 "--annotation=prod=Microsoft Edge" --annotation=ver=122.0.2365.59 --initial-client-data=0x300,0x304,0x308,0x2f8,0x310,0x7ffc88825fd8,0x7ffc88825fe4,0x7ffc88825ff0C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
MEDIUM
Description:
Microsoft Edge
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
2984"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=data_decoder.mojom.DataDecoderService --lang=en-US --service-sandbox-type=service --no-appcompat-clear --mojo-platform-channel-handle=6780 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
3784"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=data_decoder.mojom.DataDecoderService --lang=en-US --service-sandbox-type=service --no-appcompat-clear --mojo-platform-channel-handle=6740 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
4200"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=utility --utility-sub-type=data_decoder.mojom.DataDecoderService --lang=en-US --service-sandbox-type=service --no-appcompat-clear --mojo-platform-channel-handle=7396 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:8C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Exit code:
0
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
5124"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --type=renderer --no-appcompat-clear --disable-gpu-compositing --lang=en-US --js-flags=--ms-user-locale= --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --renderer-client-id=14 --mojo-platform-channel-handle=5748 --field-trial-handle=2400,i,5971025371009684148,429100802309829531,262144 --variations-seed-version /prefetch:1C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exemsedge.exe
User:
admin
Company:
Microsoft Corporation
Integrity Level:
LOW
Description:
Microsoft Edge
Version:
122.0.2365.59
Modules
Images
c:\program files (x86)\microsoft\edge\application\msedge.exe
c:\windows\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files (x86)\microsoft\edge\application\122.0.2365.59\msedge_elf.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\msvcp_win.dll
c:\windows\system32\ucrtbase.dll
c:\windows\system32\combase.dll
c:\windows\system32\rpcrt4.dll
Total events
4 405
Read events
4 386
Write events
19
Delete events
0

Modification events

(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Edge\BLBeacon
Operation:writeName:failed_count
Value:
0
(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Edge\BLBeacon
Operation:writeName:state
Value:
2
(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Edge\BLBeacon
Operation:writeName:state
Value:
1
(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Edge\StabilityMetrics
Operation:writeName:user_experience_metrics.stability.exited_cleanly
Value:
0
(PID) Process:(6560) msedge.exeKey:HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\ClientStateMedium\{56EB18F8-B008-4CBD-B6D2-8C97FE7E9062}\LastWasDefault
Operation:writeName:S-1-5-21-1693682860-607145093-2874071422-1001
Value:
A80CF7EA16942F00
(PID) Process:(6560) msedge.exeKey:HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\ClientStateMedium\{56EB18F8-B008-4CBD-B6D2-8C97FE7E9062}\LastWasDefault
Operation:writeName:S-1-5-21-1693682860-607145093-2874071422-1001
Value:
3ED000EB16942F00
(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowProperties\328332
Operation:writeName:WindowTabManagerFileMappingId
Value:
{96B61D64-9B03-4BA0-9BF1-63F428C29123}
(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowProperties\328332
Operation:writeName:WindowTabManagerFileMappingId
Value:
{F65E6A76-88AF-4A21-B197-F313C34DD2EF}
(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowProperties\328332
Operation:writeName:WindowTabManagerFileMappingId
Value:
{EAAF8799-31D9-4978-9F5D-11497B624705}
(PID) Process:(6560) msedge.exeKey:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowProperties\328332
Operation:writeName:WindowTabManagerFileMappingId
Value:
{31789CB8-3D33-48CC-84E2-D52E0265DBE8}
Executable files
14
Suspicious files
120
Text files
28
Unknown types
1

Dropped files

PID
Process
Filename
Type
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\discounts_db\LOG.old~RF10b6cf.TMP
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\discounts_db\LOG.old
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\commerce_subscription_db\LOG.old~RF10b6de.TMP
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\PersistentOriginTrials\LOG.old~RF10b6de.TMP
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\PersistentOriginTrials\LOG.old
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\EdgePushStorageWithConnectTokenAndKey\LOG.old~RF10b6de.TMP
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\EdgePushStorageWithConnectTokenAndKey\LOG.old
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\commerce_subscription_db\LOG.old
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\parcel_tracking_db\LOG.old~RF10b6bf.TMP
MD5:
SHA256:
6560msedge.exeC:\Users\admin\AppData\Local\Microsoft\Edge\User Data\Default\parcel_tracking_db\LOG.old
MD5:
SHA256:
Download PCAP, analyze network streams, HTTP content and a lot more at the full report
HTTP(S) requests
5
TCP/UDP connections
116
DNS requests
157
Threats
28

HTTP requests

PID
Process
Method
HTTP Code
IP
URL
CN
Type
Size
Reputation
GET
200
95.101.149.131:80
http://www.microsoft.com/pkiops/crl/MicSecSerCA2011_2011-10-18.crl
unknown
whitelisted
GET
200
2.19.11.105:80
http://crl.microsoft.com/pki/crl/products/MicRooCerAut2011_2011_03_22.crl
unknown
whitelisted
6544
svchost.exe
GET
200
2.23.77.188:80
http://ocsp.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBSAUQYBMq2awn1Rh6Doh%2FsBYgFV7gQUA95QNVbRTLtm8KPiGxvDl7I90VUCEAJ0LqoXyo4hxxe7H%2Fz9DKA%3D
unknown
whitelisted
7880
SIHClient.exe
GET
200
23.35.229.160:80
http://www.microsoft.com/pkiops/crl/Microsoft%20ECC%20Product%20Root%20Certificate%20Authority%202018.crl
unknown
whitelisted
7880
SIHClient.exe
GET
200
23.35.229.160:80
http://www.microsoft.com/pkiops/crl/Microsoft%20ECC%20Update%20Secure%20Server%20CA%202.1.crl
unknown
whitelisted
Download PCAP, analyze network streams, HTTP content and a lot more at the full report

Connections

PID
Process
IP
Domain
ASN
CN
Reputation
4
System
192.168.100.255:137
whitelisted
51.124.78.146:443
MICROSOFT-CORP-MSN-AS-BLOCK
NL
whitelisted
2.19.11.105:80
crl.microsoft.com
Elisa Oyj
NL
whitelisted
95.101.149.131:80
www.microsoft.com
Akamai International B.V.
NL
whitelisted
2104
svchost.exe
51.124.78.146:443
MICROSOFT-CORP-MSN-AS-BLOCK
NL
whitelisted
4
System
192.168.100.255:138
whitelisted
6560
msedge.exe
239.255.255.250:1900
whitelisted
7264
msedge.exe
13.107.42.16:443
config.edge.skype.com
MICROSOFT-CORP-MSN-AS-BLOCK
US
whitelisted
7264
msedge.exe
13.107.246.45:443
edge-mobile-static.azureedge.net
MICROSOFT-CORP-MSN-AS-BLOCK
US
whitelisted
7264
msedge.exe
150.171.27.11:443
edge.microsoft.com
MICROSOFT-CORP-MSN-AS-BLOCK
US
whitelisted

DNS requests

Domain
IP
Reputation
crl.microsoft.com
  • 2.19.11.105
  • 2.19.11.120
whitelisted
www.microsoft.com
  • 95.101.149.131
  • 23.35.229.160
whitelisted
google.com
  • 142.250.181.238
whitelisted
config.edge.skype.com
  • 13.107.42.16
whitelisted
edge.microsoft.com
  • 150.171.27.11
  • 150.171.28.11
whitelisted
edge-mobile-static.azureedge.net
  • 13.107.246.45
whitelisted
support.freshdesk.com
  • 162.159.140.147
  • 172.66.0.145
shared
business.bing.com
  • 13.107.6.158
whitelisted
my.freshworks.com
  • 34.196.64.94
  • 52.20.186.108
  • 54.208.85.233
  • 34.230.212.108
  • 3.222.248.52
whitelisted
assets9.freshdesk.com
  • 52.222.225.5
shared

Threats

PID
Process
Class
Message
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
7264
msedge.exe
Not Suspicious Traffic
INFO [ANY.RUN] Possible Abuse Customer Service with Ticketing (.freshdesk .com)
No debug info