File name:

FW External Auto - Remittance for The ServiceMaster Company.msg

Full analysis: https://app.any.run/tasks/ab7207f1-8547-4255-85dd-e97716b4d0e5
Verdict: Malicious activity
Analysis date: May 20, 2019, 09:46:40
OS: Windows 7 Professional Service Pack 1 (build: 7601, 32 bit)
Indicators:
MIME: application/vnd.ms-outlook
File info: CDFV2 Microsoft Outlook Message
MD5:

111C25D408CF326C84E5BEA3FDFB8968

SHA1:

ED6C46BE9A03BBD3CAB13DB758C0CE2989DDD53C

SHA256:

4AE7D90F587D3873093423CB0A9BDEAC36C0A5DDA41E110E941EF9518FD2DC0E

SSDEEP:

384:VLkaxwCDkVsqYkvg9zr4mJoi04jcnTXl7osRbZ1xbsXYT0YaM9v:9x7DkAzMHzHRbZjbsXYT0vcv

ANY.RUN is an interactive service which provides full access to the guest system. Information in this report could be distorted by user actions and is provided for user acknowledgement as it is. ANY.RUN does not guarantee maliciousness or safety of the content.
  • MALICIOUS

    • Unusual execution from Microsoft Office

      • OUTLOOK.EXE (PID: 3172)
  • SUSPICIOUS

    • Creates files in the user directory

      • OUTLOOK.EXE (PID: 3172)
    • Reads Internet Cache Settings

      • OUTLOOK.EXE (PID: 3172)
    • Starts Internet Explorer

      • OUTLOOK.EXE (PID: 3172)
    • Modifies files in Chrome extension folder

      • chrome.exe (PID: 912)
  • INFO

    • Reads Microsoft Office registry keys

      • OUTLOOK.EXE (PID: 3172)
    • Changes internet zones settings

      • iexplore.exe (PID: 2124)
    • Reads Internet Cache Settings

      • iexplore.exe (PID: 2704)
    • Reads settings of System Certificates

      • iexplore.exe (PID: 2124)
      • chrome.exe (PID: 912)
    • Application launched itself

      • iexplore.exe (PID: 2124)
      • chrome.exe (PID: 912)
    • Changes settings of System certificates

      • iexplore.exe (PID: 2124)
    • Creates files in the user directory

      • iexplore.exe (PID: 2704)
    • Reads internet explorer settings

      • iexplore.exe (PID: 2704)
    • Manual execution by user

      • chrome.exe (PID: 912)
    • Adds / modifies Windows certificates

      • iexplore.exe (PID: 2124)
    • Modifies the open verb of a shell class

      • chrome.exe (PID: 912)
Find more information about signature artifacts and mapping to MITRE ATT&CK™ MATRIX at the full report
No Malware configuration.

TRiD

.msg | Outlook Message (58.9)
.oft | Outlook Form Template (34.4)
No data.
screenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshotscreenshot
All screenshots are available in the full report
All screenshots are available in the full report
Total processes
63
Monitored processes
28
Malicious processes
1
Suspicious processes
0

Behavior graph

Click at the process to see the details
start outlook.exe iexplore.exe iexplore.exe chrome.exe chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs chrome.exe no specs

Process information

PID
CMD
Path
Indicators
Parent process
272"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=watcher --main-thread-id=1720 --on-initialized-event-handle=308 --parent-handle=312 /prefetch:6C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
MEDIUM
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
332"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --service-pipe-token=14551376174558378934 --lang=en-US --extension-process --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=14551376174558378934 --renderer-client-id=3 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=2272 /prefetch:1C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
864"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=utility --service-request-channel-token=3934055146982043587 --mojo-platform-channel-handle=5092 --ignored=" --type=renderer " /prefetch:8C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
912"C:\Program Files\Google\Chrome\Application\chrome.exe" C:\Program Files\Google\Chrome\Application\chrome.exe
explorer.exe
User:
admin
Company:
Google Inc.
Integrity Level:
MEDIUM
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
920"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --disable-gpu-compositing --service-pipe-token=15975961084526109682 --lang=en-US --instant-process --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=15975961084526109682 --renderer-client-id=7 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=3772 /prefetch:1C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1304"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=utility --service-request-channel-token=9702748399380164247 --mojo-platform-channel-handle=4640 --ignored=" --type=renderer " /prefetch:8C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1424"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --disable-gpu-compositing --service-pipe-token=10765052801165681431 --lang=en-US --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=10765052801165681431 --renderer-client-id=13 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=4656 /prefetch:1C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1520"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=utility --service-request-channel-token=18018532076916899784 --mojo-platform-channel-handle=4624 --ignored=" --type=renderer " /prefetch:8C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1688"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=gpu-process --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --gpu-preferences=KAAAAAAAAACAAwAAAQAAAAAAAAAAAGAAAAAAAAEAAAAIAAAAAAAAACgAAAAEAAAAIAAAAAAAAAAoAAAAAAAAADAAAAAAAAAAOAAAAAAAAAAQAAAAAAAAAAAAAAAFAAAAEAAAAAAAAAAAAAAABgAAABAAAAAAAAAAAQAAAAUAAAAQAAAAAAAAAAEAAAAGAAAA --service-request-channel-token=1330684058416326428 --mojo-platform-channel-handle=952 --ignored=" --type=renderer " /prefetch:2C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
1784"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=964,5738179734165400952,16425210663237431532,131072 --enable-features=PasswordImport --disable-gpu-compositing --service-pipe-token=11468733546263237137 --lang=en-US --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=11468733546263237137 --renderer-client-id=17 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=4336 /prefetch:1C:\Program Files\Google\Chrome\Application\chrome.exechrome.exe
User:
admin
Company:
Google Inc.
Integrity Level:
LOW
Description:
Google Chrome
Exit code:
0
Version:
73.0.3683.75
Modules
Images
c:\program files\google\chrome\application\chrome.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\program files\google\chrome\application\73.0.3683.75\chrome_elf.dll
c:\windows\system32\version.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\shell32.dll
c:\windows\system32\shlwapi.dll
c:\windows\system32\gdi32.dll
Total events
2 523
Read events
1 614
Write events
881
Delete events
28

Modification events

(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\LanguageResources\EnabledLanguages
Operation:writeName:1033
Value:
Off
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\LanguageResources\EnabledLanguages
Operation:writeName:1033
Value:
On
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Resiliency\StartupItems
Operation:writeName:oj>
Value:
6F6A3E00640C0000010000000000000000000000
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
Operation:writeName:MTTT
Value:
640C0000B0282CFCF00ED50100000000
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\SQM
Operation:writeName:SQMSessionNumber
Value:
0
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\SQM
Operation:writeName:SQMSessionDate
Value:
220046400
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\NoMail\0a0d020000000000c000000000000046
Operation:writeName:00030429
Value:
03000000
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\NoMail\9375CFF0413111d3B88A00104B2A6676
Operation:writeName:{ED475418-B0D6-11D2-8C3B-00104B2A6676}
Value:
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\NoMail\9375CFF0413111d3B88A00104B2A6676
Operation:writeName:LastChangeVer
Value:
1200000000000000
(PID) Process:(3172) OUTLOOK.EXEKey:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\00004109A10090400000000000F01FEC\Usage
Operation:writeName:OutlookMAPI2Intl_1033
Value:
1320419349
Executable files
0
Suspicious files
57
Text files
238
Unknown types
17

Dropped files

PID
Process
Filename
Type
3172OUTLOOK.EXEC:\Users\admin\AppData\Local\Temp\CVRFEDF.tmp.cvr
MD5:
SHA256:
2124iexplore.exeC:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\H6QNMHE9\favicon[1].ico
MD5:
SHA256:
2124iexplore.exeC:\Users\admin\AppData\LocalLow\Microsoft\Internet Explorer\Services\search_{0633EE93-D776-472f-A0FF-E1416B8B2E3A}.ico
MD5:
SHA256:
3172OUTLOOK.EXEC:\Users\admin\AppData\Roaming\Microsoft\Templates\~$rmalEmail.dotmpgc
MD5:
SHA256:
2704iexplore.exeC:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\index.datdat
MD5:
SHA256:
2704iexplore.exeC:\Users\admin\AppData\Local\Microsoft\Windows\History\Low\History.IE5\index.datdat
MD5:
SHA256:
3172OUTLOOK.EXEC:\Users\admin\AppData\Local\Microsoft\Outlook\RoamCache\Stream_AvailabilityOptions_2_B9EC9D0A6E8705479E27B26E9300DD43.datxml
MD5:EEAA832C12F20DE6AAAA9C7B77626E72
SHA256:C4C9A90F2C961D9EE79CF08FBEE647ED7DE0202288E876C7BAAD00F4CA29CA16
3172OUTLOOK.EXEC:\Users\admin\AppData\Local\Microsoft\Outlook\RoamCache\Stream_WorkHours_1_84B908C8E2A51645BC2D2E5A6166E9D6.datxml
MD5:807EF0FC900FEB3DA82927990083D6E7
SHA256:4411E7DC978011222764943081500FFF0E43CBF7CCD44264BD1AB6306CA68913
3172OUTLOOK.EXEC:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\{8434A67E-31F0-4358-B6C4-A0764EC3EE54}\{1C306CB1-771E-4B4B-A902-86E897877F5B}.pngimage
MD5:7D80C0A7E3849818695EAF4989186A3C
SHA256:72DC527D78A8E99331409803811CC2D287E812C008A1C869A6AEA69D7A44B597
3172OUTLOOK.EXEC:\Users\admin\AppData\Local\Microsoft\Outlook\mapisvc.inftext
MD5:48DD6CAE43CE26B992C35799FCD76898
SHA256:7BFE1F3691E2B4FB4D61FBF5E9F7782FBE49DA1342DBD32201C2CC8E540DBD1A
Download PCAP, analyze network streams, HTTP content and a lot more at the full report
HTTP(S) requests
4
TCP/UDP connections
56
DNS requests
37
Threats
0

HTTP requests

PID
Process
Method
HTTP Code
IP
URL
CN
Type
Size
Reputation
3172
OUTLOOK.EXE
GET
64.4.26.155:80
http://config.messenger.msn.com/config/msgrconfig.asmx?op=GetOlcConfig
US
whitelisted
912
chrome.exe
GET
200
172.217.133.38:80
http://r1---sn-hgn7rne7.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvMjJlQUFXRC12Ny1ldUFnMXF3SDlXZDlFZw/7319.128.0.1_pkedcjkdefgpdelpbcmbmeomcjbeemfm.crx?cms_redirect=yes&mip=95.174.64.2&mm=28&mn=sn-hgn7rne7&ms=nvh&mt=1558344850&mv=u&pl=24&shardbypass=yes
US
crx
842 Kb
whitelisted
912
chrome.exe
GET
302
172.217.22.46:80
http://redirector.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvMjJlQUFXRC12Ny1ldUFnMXF3SDlXZDlFZw/7319.128.0.1_pkedcjkdefgpdelpbcmbmeomcjbeemfm.crx
US
html
502 b
whitelisted
2124
iexplore.exe
GET
200
204.79.197.200:80
http://www.bing.com/favicon.ico
US
image
237 b
whitelisted
Download PCAP, analyze network streams, HTTP content and a lot more at the full report

Connections

PID
Process
IP
Domain
ASN
CN
Reputation
3172
OUTLOOK.EXE
64.4.26.155:80
config.messenger.msn.com
Microsoft Corporation
US
whitelisted
2124
iexplore.exe
204.79.197.200:80
www.bing.com
Microsoft Corporation
US
whitelisted
2704
iexplore.exe
185.178.208.181:443
www.agrestate.com
Ddos-guard Ltd
RU
unknown
2704
iexplore.exe
146.0.72.171:443
www3-microsoftonline.com
Hostkey B.v.
NL
malicious
2704
iexplore.exe
146.0.72.171:3031
www3-microsoftonline.com
Hostkey B.v.
NL
malicious
2704
iexplore.exe
2.21.41.70:443
www.microsoft.com
GTT Communications Inc.
FR
malicious
2704
iexplore.exe
152.199.19.160:443
ajax.aspnetcdn.com
MCI Communications Services, Inc. d/b/a Verizon Business
US
whitelisted
2704
iexplore.exe
2.16.186.32:443
statics-uhf-wus.akamaized.net
Akamai International B.V.
whitelisted
2704
iexplore.exe
2.18.233.62:443
www.microsoft.com
Akamai International B.V.
whitelisted
2704
iexplore.exe
2.16.186.27:443
img-prod-cms-rt-microsoft-com.akamaized.net
Akamai International B.V.
whitelisted

DNS requests

Domain
IP
Reputation
config.messenger.msn.com
  • 64.4.26.155
whitelisted
eur02.safelinks.protection.outlook.com
  • 104.47.6.28
  • 104.47.4.28
whitelisted
www.bing.com
  • 204.79.197.200
  • 13.107.21.200
whitelisted
www.agrestate.com
  • 185.178.208.181
unknown
www3-microsoftonline.com
  • 146.0.72.171
malicious
www.microsoft.com
  • 2.21.41.70
  • 2.18.233.62
whitelisted
statics-uhf-wus.akamaized.net
  • 2.16.186.32
  • 2.16.186.11
whitelisted
c.s-microsoft.com
  • 2.18.233.62
whitelisted
ajax.aspnetcdn.com
  • 152.199.19.160
whitelisted
assets.onestore.ms
  • 2.19.39.63
whitelisted

Threats

No threats detected
No debug info