download:

SupportAssistLauncher.exe

Full analysis: https://app.any.run/tasks/cb5060df-3b10-4efc-959b-6f9d492bc729
Verdict: Malicious activity
Analysis date: July 29, 2019, 21:15:42
OS: Windows 7 Professional Service Pack 1 (build: 7601, 32 bit)
Indicators:
MIME: application/x-dosexec
File info: PE32 executable (GUI) Intel 80386, for MS Windows, UPX compressed
MD5:

B17338936AC7E51E50B539CAEA23D5B9

SHA1:

7494E2DA334E4C5A62F7860FE6FAF8832B4197AD

SHA256:

362CF476DAFCB7675BED5966EF28E6ACF9311A07EE286596EB466F97457835DA

SSDEEP:

12288:FKLoSl2ZOZMFmg1gMfKi9rDQqiyIqEnAVckEMS9rj4R:Fcj1g1gMfZzCRAVcnMwS

ANY.RUN is an interactive service which provides full access to the guest system. Information in this report could be distorted by user actions and is provided for user acknowledgement as it is. ANY.RUN does not guarantee maliciousness or safety of the content.
  • MALICIOUS

    • Loads dropped or rewritten executable

      • SupportAssistInstaller.exe (PID: 2500)
      • SupportAssistInstaller.exe (PID: 3104)
    • Application was dropped or rewritten from another process

      • SupportAssistInstaller.exe (PID: 2500)
      • SupportAssistInstaller.exe (PID: 3104)
      • SupportAssistDownloadManager.exe (PID: 968)
    • Changes settings of System certificates

      • SupportAssistInstaller.exe (PID: 3104)
  • SUSPICIOUS

    • Executable content was dropped or overwritten

      • SupportAssistLauncher.exe (PID: 3852)
      • SupportAssistInstaller.exe (PID: 2500)
    • Starts itself from another location

      • SupportAssistInstaller.exe (PID: 2500)
    • Creates files in the Windows directory

      • SupportAssistInstaller.exe (PID: 2500)
      • SupportAssistDownloadManager.exe (PID: 968)
  • INFO

    • Reads settings of System Certificates

      • SupportAssistInstaller.exe (PID: 3104)
Find more information about signature artifacts and mapping to MITRE ATT&CK™ MATRIX at the full report
No Malware configuration.

TRiD

.exe | UPX compressed Win32 Executable (39.3)
.exe | Win32 EXE Yoda's Crypter (38.6)
.dll | Win32 Dynamic Link Library (generic) (9.5)
.exe | Win32 Executable (generic) (6.5)
.exe | Generic Win/DOS Executable (2.9)

EXIF

EXE

MachineType: Intel 386 or later, and compatibles
TimeStamp: 2010:11:18 17:27:32+01:00
PEType: PE32
LinkerVersion: 6
CodeSize: 45056
InitializedDataSize: 8192
UninitializedDataSize: 90112
EntryPoint: 0x21420
OSVersion: 4
ImageVersion: -
SubsystemVersion: 4
Subsystem: Windows GUI
FileVersionNumber: 9.20.0.0
ProductVersionNumber: 9.20.0.0
FileFlagsMask: 0x003f
FileFlags: (none)
FileOS: Windows NT 32-bit
ObjectFileType: Executable application
FileSubtype: -
LanguageCode: English (U.S.)
CharacterSet: Unicode
CompanyName: Dell Inc.
FileDescription: SupportAssist Installer
FileVersion: 2.2.0.0
InternalName: 7zS.sfx
LegalCopyright: Copyright © 2018 Dell Inc. or its subsidiaries. All Rights Reserved.
OriginalFileName: 7zS.sfx.exe
ProductName: SupportAssist
ProductVersion: 2.2.0.0

Summary

Architecture: IMAGE_FILE_MACHINE_I386
Subsystem: IMAGE_SUBSYSTEM_WINDOWS_GUI
Compilation Date: 18-Nov-2010 16:27:32
Detected languages:
  • English - United States
CompanyName: Dell Inc.
FileDescription: SupportAssist Installer
FileVersion: 2.2.0.0
InternalName: 7zS.sfx
LegalCopyright: Copyright © 2018 Dell Inc. or its subsidiaries. All Rights Reserved.
OriginalFilename: 7zS.sfx.exe
ProductName: SupportAssist
ProductVersion: 2.2.0.0

DOS Header

Magic number: MZ
Bytes on last page of file: 0x0090
Pages in file: 0x0003
Relocations: 0x0000
Size of header: 0x0004
Min extra paragraphs: 0x0000
Max extra paragraphs: 0xFFFF
Initial SS value: 0x0000
Initial SP value: 0x00B8
Checksum: 0x0000
Initial IP value: 0x0000
Initial CS value: 0x0000
Overlay number: 0x0000
OEM identifier: 0x0000
OEM information: 0x0000
Address of NE header: 0x000000F8

PE Headers

Signature: PE
Machine: IMAGE_FILE_MACHINE_I386
Number of sections: 3
Time date stamp: 18-Nov-2010 16:27:32
Pointer to Symbol Table: 0x00000000
Number of symbols: 0
Size of Optional Header: 0x00E0
Characteristics:
  • IMAGE_FILE_32BIT_MACHINE
  • IMAGE_FILE_EXECUTABLE_IMAGE
  • IMAGE_FILE_LINE_NUMS_STRIPPED
  • IMAGE_FILE_LOCAL_SYMS_STRIPPED
  • IMAGE_FILE_RELOCS_STRIPPED

Sections

Name
Virtual Address
Virtual Size
Raw Size
Charateristics
Entropy
UPX0
0x00001000
0x00016000
0x00000000
IMAGE_SCN_CNT_UNINITIALIZED_DATA, IMAGE_SCN_MEM_EXECUTE, IMAGE_SCN_MEM_READ, IMAGE_SCN_MEM_WRITE
0
UPX1
0x00017000
0x0000B000
0x0000B000
IMAGE_SCN_CNT_INITIALIZED_DATA, IMAGE_SCN_MEM_EXECUTE, IMAGE_SCN_MEM_READ, IMAGE_SCN_MEM_WRITE
7.97532
.rsrc
0x00022000
0x00002000
0x00001400
IMAGE_SCN_CNT_INITIALIZED_DATA, IMAGE_SCN_MEM_READ, IMAGE_SCN_MEM_WRITE
4.76821

Resources

Title
Entropy
Size
Codepage
Language
Type
1
5.01524
1949
UNKNOWN
UNKNOWN
RT_MANIFEST
2
3.18403
296
UNKNOWN
English - United States
RT_ICON
5
5.62352
52
UNKNOWN
English - United States
RT_STRING
500
6.95547
184
UNKNOWN
English - United States
RT_DIALOG

Imports

KERNEL32.DLL
MSVCRT.dll
OLEAUT32.dll
SHELL32.dll
USER32.dll
No data.
screenshotscreenshotscreenshotscreenshot
All screenshots are available in the full report
All screenshots are available in the full report
Total processes
41
Monitored processes
4
Malicious processes
3
Suspicious processes
0

Behavior graph

Click at the process to see the details
drop and start start drop and start supportassistlauncher.exe supportassistinstaller.exe supportassistinstaller.exe supportassistdownloadmanager.exe

Process information

PID
CMD
Path
Indicators
Parent process
968"SupportAssistDownloadManager.exe" https://downloads.dell.com/serviceability/catalog/SupportAssistAgentCatalog.cab "C:\Windows\TEMP\SupportAssistAgent\LauncherAutoUpdate\SupportAssistAgentCatalog.cab"C:\Windows\TEMP\SupportAssistAgent\Installer\SupportAssistDownloadManager.exe
SupportAssistInstaller.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
HIGH
Description:
DownloadManager
Exit code:
0
Version:
3.3.0.0
Modules
Images
c:\windows\temp\supportassistagent\installer\supportassistdownloadmanager.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
2500.\SupportAssistInstaller.exe esupportC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\SupportAssistInstaller.exe
SupportAssistLauncher.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
MEDIUM
Description:
SupportAssistInstaller
Exit code:
0
Version:
3.3.0.341
Modules
Images
c:\users\admin\appdata\local\temp\7zsf2ad.tmp\supportassistinstaller.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\apphelp.dll
c:\windows\apppatch\aclayers.dll
c:\windows\system32\sspicli.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\rpcrt4.dll
3104"C:\Windows\TEMP\SupportAssistAgent\Installer\SupportAssistInstaller.exe" esupportC:\Windows\TEMP\SupportAssistAgent\Installer\SupportAssistInstaller.exe
SupportAssistInstaller.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
HIGH
Description:
SupportAssistInstaller
Exit code:
14
Version:
3.3.0.341
Modules
Images
c:\windows\temp\supportassistagent\installer\supportassistinstaller.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\mscoree.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\microsoft.net\framework\v4.0.30319\mscoreei.dll
3852"C:\Users\admin\AppData\Local\Temp\SupportAssistLauncher.exe" C:\Users\admin\AppData\Local\Temp\SupportAssistLauncher.exe
explorer.exe
User:
admin
Company:
Dell Inc.
Integrity Level:
MEDIUM
Description:
SupportAssist Installer
Exit code:
0
Version:
2.2.0.0
Modules
Images
c:\users\admin\appdata\local\temp\supportassistlauncher.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\oleaut32.dll
c:\windows\system32\ole32.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\user32.dll
c:\windows\system32\lpk.dll
Total events
180
Read events
135
Write events
45
Delete events
0

Modification events

(PID) Process:(2500) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:UNCAsIntranet
Value:
0
(PID) Process:(2500) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:AutoDetect
Value:
1
(PID) Process:(2500) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Direct3D\MostRecentApplication
Operation:writeName:Name
Value:
SupportAssistInstaller.exe
(PID) Process:(3104) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:UNCAsIntranet
Value:
0
(PID) Process:(3104) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:writeName:AutoDetect
Value:
1
(PID) Process:(3104) SupportAssistInstaller.exeKey:HKEY_CURRENT_USER\Software\Microsoft\Direct3D\MostRecentApplication
Operation:writeName:Name
Value:
SupportAssistInstaller.exe
(PID) Process:(968) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application
Operation:writeName:AutoBackupLogFiles
Value:
0
(PID) Process:(968) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\eventlog\Application\SupportAssistAgent
Operation:writeName:EventMessageFile
Value:
C:\Windows\Microsoft.NET\Framework\v4.0.30319\EventLogMessages.dll
(PID) Process:(968) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\SupportAssistDownloadManager_RASAPI32
Operation:writeName:EnableFileTracing
Value:
0
(PID) Process:(968) SupportAssistDownloadManager.exeKey:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Tracing\SupportAssistDownloadManager_RASAPI32
Operation:writeName:EnableConsoleTracing
Value:
0
Executable files
60
Suspicious files
10
Text files
10
Unknown types
3

Dropped files

PID
Process
Filename
Type
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\SupportAssistInstaller.exe.RoslynCA.jsontext
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\SupportAssistDownloadManager.exeexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\log4net.dllexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\Microsoft.Deployment.Compression.Cab.dllexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\SupportAssistInstaller.exeexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\ar-SA\SupportAssistInstaller.resources.dllexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\Microsoft.Deployment.Compression.dllexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\Microsoft.Practices.Unity.dllexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\cs-CZ\SupportAssistInstaller.resources.dllexecutable
MD5:
SHA256:
3852SupportAssistLauncher.exeC:\Users\admin\AppData\Local\Temp\7zSF2AD.tmp\de-DE\SupportAssistInstaller.resources.dllexecutable
MD5:
SHA256:
Download PCAP, analyze network streams, HTTP content and a lot more at the full report
HTTP(S) requests
4
TCP/UDP connections
7
DNS requests
6
Threats
0

HTTP requests

PID
Process
Method
HTTP Code
IP
URL
CN
Type
Size
Reputation
3104
SupportAssistInstaller.exe
GET
200
23.37.43.27:80
http://ts-ocsp.ws.symantec.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBRi82PVYYKWGJWdgVNyePy5kYTdqQQUX5r1blzMzHSa1N197z%2Fb7EyALt0CEA7P9DjI%2Fr81bgTYapgbGlA%3D
NL
der
1.43 Kb
whitelisted
3104
SupportAssistInstaller.exe
GET
200
23.37.43.27:80
http://ocsp.thawte.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBQJ1TBLBrQ9OnPHXPVaWb87MxkNlgQUwu79F9f%2Btw%2FGciJ7fvbA4gIz7D4CEH6T6%2Ft8xk5Z6kuad9QG%2FDs%3D
NL
der
1.30 Kb
whitelisted
3104
SupportAssistInstaller.exe
GET
200
93.184.220.29:80
http://ts-aia.ws.symantec.com/tss-ca-g2.cer
US
der
1010 b
whitelisted
3104
SupportAssistInstaller.exe
GET
200
13.107.4.50:80
http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab
US
compressed
56.3 Kb
whitelisted
Download PCAP, analyze network streams, HTTP content and a lot more at the full report

Connections

PID
Process
IP
Domain
ASN
CN
Reputation
968
SupportAssistDownloadManager.exe
104.111.214.12:443
downloads.dell.com
Akamai International B.V.
NL
whitelisted
3104
SupportAssistInstaller.exe
93.184.220.29:80
sv.symcb.com
MCI Communications Services, Inc. d/b/a Verizon Business
US
whitelisted
3104
SupportAssistInstaller.exe
23.37.43.27:80
ocsp.thawte.com
Akamai Technologies, Inc.
NL
whitelisted
3104
SupportAssistInstaller.exe
13.107.4.50:80
www.download.windowsupdate.com
Microsoft Corporation
US
whitelisted

DNS requests

Domain
IP
Reputation
downloads.dell.com
  • 104.111.214.12
whitelisted
sv.symcb.com
  • 93.184.220.29
whitelisted
www.download.windowsupdate.com
  • 13.107.4.50
whitelisted
ts-aia.ws.symantec.com
  • 93.184.220.29
whitelisted
ocsp.thawte.com
  • 23.37.43.27
whitelisted
ts-ocsp.ws.symantec.com
  • 23.37.43.27
whitelisted

Threats

No threats detected
Process
Message
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.
SupportAssistInstaller.exe
System.IO.FileNotFoundException: Could not load file or assembly 'Logger' or one of its dependencies. The system cannot find the file specified. File name: 'Logger' at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) at System.Type.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(Assembly relativeAssembly, String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Repository.Hierarchy.XmlHierarchyConfigurator.ParseAppender(XmlElement appenderElement) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
SupportAssistInstaller.exe
log4net:ERROR Appender named [CustomizedFileAppender] not found.
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.
SupportAssistInstaller.exe
System.IO.FileNotFoundException: Could not load file or assembly 'Logger' or one of its dependencies. The system cannot find the file specified. File name: 'Logger' at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) at System.Type.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(Assembly relativeAssembly, String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Repository.Hierarchy.XmlHierarchyConfigurator.ParseAppender(XmlElement appenderElement) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
SupportAssistInstaller.exe
log4net:ERROR Appender named [CustomizedFileAppender] not found.
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.
SupportAssistInstaller.exe
System.IO.FileNotFoundException: Could not load file or assembly 'Logger' or one of its dependencies. The system cannot find the file specified. File name: 'Logger' at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) at System.Type.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(Assembly relativeAssembly, String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Util.SystemInfo.GetTypeFromString(String typeName, Boolean throwOnError, Boolean ignoreCase) at log4net.Repository.Hierarchy.XmlHierarchyConfigurator.ParseAppender(XmlElement appenderElement) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
SupportAssistInstaller.exe
log4net:ERROR Appender named [CustomizedFileAppender] not found.
SupportAssistInstaller.exe
log4net:ERROR Could not create Appender [CustomizedFileAppender] of type [Dell.Services.SupportAssist.Logger.CustomizedFileAppender, Logger]. Reported error follows.