Malware analysis https://www.fastsupport.com/download/customerDownload Malicious activity

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URL:	https://www.fastsupport.com/download/customerDownload
Full analysis:	https://app.any.run/tasks/c554635a-6341-430b-94ec-22f5e7a3b780
Verdict:	Malicious activity
Analysis date:	February 04, 2019, 22:52:40
OS:	Windows 7 Professional Service Pack 1 (build: 7601, 32 bit)
Indicators:
MD5:	7E5FD0763A57EBCAD3D2E8654E6ED3E7
SHA1:	D6C237CD13DA5B2F9618DF6D25172600DCECC7CD
SHA256:	2BE609225EC55F2FD1EFC7818175C72C31DA4C926C400FFA8D8BFA75B2AC56B3
SSDEEP:	3:N8DSLYWW/BLGG8L2TAHJKEB:2OLY7LGG8PpfB

ANY.RUN is an interactive service which provides full access to the guest system. Information in this report could be distorted by user actions and is provided for user acknowledgement as it is. ANY.RUN does not guarantee maliciousness or safety of the content.

Launch configuration

Task duration:: 120 seconds
Heavy Evasion option:: off
Network geolocation:: off
Additional time used:: 60 seconds
MITM proxy:: off
Privacy:: Public submission
Fakenet option:: off
Route via Tor:: off
Autoconfirmation of UAC:: on
Network:: on

Software preset

Internet Explorer 8.0.7601.17514 undefined
Adobe Acrobat Reader DC MUI (15.023.20070)
Adobe Flash Player 26 ActiveX (26.0.0.131)
Adobe Flash Player 26 NPAPI (26.0.0.131)
Adobe Flash Player 26 PPAPI (26.0.0.131)
Adobe Refresh Manager (1.8.0)
CCleaner (5.35)
FileZilla Client 3.36.0 (3.36.0)
Google Chrome (68.0.3440.106)
Google Update Helper (1.3.33.17)
Java 8 Update 92 (8.0.920.14)
Java Auto Updater (2.8.92.14)
Microsoft .NET Framework 4.6.1 (4.6.01055)
Microsoft Office Access MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Professional 2010 (14.0.6029.1000)
Microsoft Office Proof (English) 2010 (14.0.6029.1000)
Microsoft Office Proof (French) 2010 (14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Single Image 2010 (14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (14.0.6029.1000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (10.0.40219)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (12.0.30501.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (12.0.21005)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (12.0.21005)
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706 (14.15.26706.0)
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706 (14.15.26706)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706 (14.15.26706)
Mozilla Firefox 61.0.2 (x86 en-US) (61.0.2)
Notepad++ (32-bit x86) (7.5.1)
Opera 12.15 (12.15.1748)
Skype version 8.29 (8.29)
VLC media player (2.2.6)
WinRAR 5.60 (32-bit) (5.60.0)

Hotfixes

Client LanguagePack Package
Client Refresh LanguagePack Package
CodecPack Basic Package
Foundation Package
IE Troubleshooters Package
InternetExplorer Optional Package
KB2534111
KB2999226
KB976902
LocalPack AU Package
LocalPack CA Package
LocalPack GB Package
LocalPack US Package
LocalPack ZA Package
ProfessionalEdition
UltimateEdition

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MALICIOUS
- Application was dropped or rewritten from another process
  - StarterDotNet20.exe (PID: 3556)
  - g2ax_customer_combined_dll_core_win32_x86_1488.exe (PID: 2260)
  - g2ax_installer_customer_admin.exe (PID: 2200)
  - g2ax_service.exe (PID: 2952)
  - g2ax_installer_customer.exe (PID: 3416)
  - g2ax_service.exe (PID: 3492)
  - g2ax_installer_customer_admin.exe (PID: 3036)
  - g2ax_service.exe (PID: 2516)
  - g2ax_comm_customer.exe (PID: 2324)
  - g2ax_system_customer.exe (PID: 3424)
  - g2ax_user_customer.exe (PID: 2076)
  - GoTo Opener.exe (PID: 2884)
- Loads dropped or rewritten executable
  - dfsvc.exe (PID: 3212)
  - g2ax_installer_customer_admin.exe (PID: 2200)
  - g2ax_installer_customer.exe (PID: 3416)
  - g2ax_service.exe (PID: 3492)
  - g2ax_service.exe (PID: 2952)
  - g2ax_service.exe (PID: 2516)
  - g2ax_comm_customer.exe (PID: 2324)
  - g2ax_system_customer.exe (PID: 3424)
  - g2ax_user_customer.exe (PID: 2076)
- Changes settings of System certificates
  - StarterDotNet20.exe (PID: 3556)
  - g2ax_installer_customer_admin.exe (PID: 2200)
SUSPICIOUS
- Disables Form Suggestion in IE
  - iexplore.exe (PID: 2992)
- Reads Internet Cache Settings
  - dfsvc.exe (PID: 3212)
- Reads internet explorer settings
  - dfsvc.exe (PID: 3212)
- Reads Environment values
  - dfsvc.exe (PID: 3212)
- Creates files in the user directory
  - dfsvc.exe (PID: 3212)
  - g2ax_service.exe (PID: 3492)
- Executable content was dropped or overwritten
  - dfsvc.exe (PID: 3212)
  - StarterDotNet20.exe (PID: 3556)
  - GoTo Opener.exe (PID: 2884)
  - g2ax_customer_combined_dll_core_win32_x86_1488.exe (PID: 2260)
  - g2ax_installer_customer_admin.exe (PID: 2200)
- Adds / modifies Windows certificates
  - StarterDotNet20.exe (PID: 3556)
  - g2ax_installer_customer_admin.exe (PID: 2200)
- Creates files in the program directory
  - g2ax_installer_customer_admin.exe (PID: 2200)
  - g2ax_service.exe (PID: 3492)
- Creates a software uninstall entry
  - g2ax_installer_customer_admin.exe (PID: 2200)
- Starts itself from another location
  - g2ax_comm_customer.exe (PID: 2324)
- Creates files in the Windows directory
  - g2ax_comm_customer.exe (PID: 2324)
- Writes to a desktop.ini file (may be used to cloak folders)
  - g2ax_comm_customer.exe (PID: 2324)
- Connects to unusual port
  - g2ax_comm_customer.exe (PID: 2324)
INFO
- Application launched itself
  - iexplore.exe (PID: 2992)
- Changes internet zones settings
  - iexplore.exe (PID: 2992)
- Reads Internet Cache Settings
  - iexplore.exe (PID: 3324)
  - iexplore.exe (PID: 2992)
- Creates files in the user directory
  - FlashUtil32_26_0_0_131_ActiveX.exe (PID: 2592)
  - iexplore.exe (PID: 3324)
- Reads internet explorer settings
  - iexplore.exe (PID: 3324)
- Changes settings of System certificates
  - iexplore.exe (PID: 2992)
- Reads settings of System Certificates
  - iexplore.exe (PID: 2992)
- Adds / modifies Windows certificates
  - iexplore.exe (PID: 2992)

Find more information about signature artifacts and mapping to MITRE ATT&CK™ MATRIX at the full report

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No Malware configuration.

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No data.

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All screenshots are available in the full report

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Total processes

Monitored processes

Malicious processes

Suspicious processes

Behavior graph

Click at the process to see the details

Process information

PID

CMD

Path

Indicators

Parent process

2076

"C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_user_customer.exe" "StartID={45CB397D-781F-4B69-955E-7EB5F5BDC348}&ResourceDll=g2ax_customer_resource_win32_x86_en_US.dll&RunningAsService=YES&Debug=On&Stat=On&StatDb=On&Index=0"

C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_user_customer.exe

—

g2ax_comm_customer.exe

User:

admin

Company:

LogMeIn, Inc.

Integrity Level:

MEDIUM

Description:

GoToAssist

Exit code:

Version:

3.5 Build 1488

Modules

Images
c:\program files\citrix\gotoassist remote support customer\1488\g2ax_user_customer.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\usp10.dll
c:\windows\system32\advapi32.dll

2200

"C:\Users\admin\AppData\Local\Temp\Citrix\GoToAssist Remote Support Customer\1488\g2aCD23.tmp\g2ax_installer_customer_admin.exe" "/Action Join" "/Debug On" "/EGWAddress 216.115.218.197" "/EGWDNS egw1.express.gotoassist.com" "/EGWPort 8200,80,443" "/LoaderPath C:\Users\admin\AppData\Local\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1488.exe" "/LogLevel Normal" "/LogPath C:\Users\admin\AppData\Local\Temp\CitrixLogs\GoToAssist Remote Support Customer\1488\20190204_225355\" "/MeetingID 886662168" "/ResourceDll g2ax_customer_resource_win32_x86_en_US.dll" "/RestartReason Start" "/ServiceAllowed Yes" "/StartAsService Yes" "/Stat On" "/StatDb On" "/UninstallService Yes" "/WebsiteUrl http://support.gotoassist.com" "/colClientUiReadyEvent Global\0C59510A-76A4-4D85-912F-7D42277B53C3" "/sessionTrackingId e0-YMn2Pf8REqNoCTw0kM-fp0Byrq80f"

C:\Users\admin\AppData\Local\Temp\Citrix\GoToAssist Remote Support Customer\1488\g2aCD23.tmp\g2ax_installer_customer_admin.exe

g2ax_installer_customer.exe

User:

admin

Company:

LogMeIn, Inc.

Integrity Level:

HIGH

Description:

GoToAssist

Exit code:

Version:

3.5 Build 1488

Modules

Images
c:\users\admin\appdata\local\temp\citrix\gotoassist remote support customer\1488\g2acd23.tmp\g2ax_installer_customer_admin.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\advapi32.dll

2260

"C:\Users\admin\AppData\Local\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1488.exe" "/Action Join" "/Debug On" "/EGWAddress 216.115.218.197" "/EGWDNS egw1.express.gotoassist.com" "/EGWPort 8200,80,443" "/LogLevel Normal" "/MeetingID 886662168" "/ResourceDll_c g2ax_customer_resource_win32_x86_en_US.dll" "/ServiceAllowed Yes" "/StartAsService Yes" "/Stat On" "/StatDb On" "/UninstallService Yes" "/WebsiteUrl http://support.gotoassist.com" "/colClientUiReadyEvent Global\0C59510A-76A4-4D85-912F-7D42277B53C3" "/sessionTrackingId e0-YMn2Pf8REqNoCTw0kM-fp0Byrq80f"

C:\Users\admin\AppData\Local\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1488.exe

GoTo Opener.exe

User:

admin

Company:

LogMeIn, Inc.

Integrity Level:

MEDIUM

Description:

GoToAssist

Exit code:

Version:

3.5 Build 1488

Modules

Images
c:\users\admin\appdata\local\gotoassist remote support customer\g2ax_customer_combined_dll_core_win32_x86_1488.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\ole32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\user32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll

2324

"C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_comm_customer.exe" "Action=Join&Debug=On&EGWAddress=216.115.218.197&EGWDNS=egw1.express.gotoassist.com&EGWPort=8200,80,443&LoaderPath=C:\Users\admin\AppData\Local\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1488.exe&LogLevel=Normal&LogName=C:\Users\admin\AppData\Local\Temp\CitrixLogs\GoToAssist Remote Support Customer\1488\20190204_225355\GoToAssist Remote Support Customer.LOG&LogPath=C:\Users\admin\AppData\Local\Temp\CitrixLogs\GoToAssist Remote Support Customer\1488\20190204_225355\&MeetingID=886662168&ResourceDll=g2ax_customer_resource_win32_x86_en_US.dll&RestartReason=Start&RunningAsService=YES&ServiceAllowed=Yes&Start=service&StartAsService=Yes&StartID={45CB397D-781F-4B69-955E-7EB5F5BDC348}&Stat=On&StatDb=On&UninstallService=Yes&UniqueId=2516&WebsiteUrl=http://support.gotoassist.com&colClientUiReadyEvent=Global\0C59510A-76A4-4D85-912F-7D42277B53C3&sessionTrackingId=e0-YMn2Pf8REqNoCTw0kM-fp0Byrq80f"

C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_comm_customer.exe

g2ax_service.exe

User:

SYSTEM

Company:

LogMeIn, Inc.

Integrity Level:

SYSTEM

Description:

GoToAssist

Exit code:

Version:

3.5 Build 1488

Modules

Images
c:\program files\citrix\gotoassist remote support customer\1488\g2ax_comm_customer.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\user32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\advapi32.dll

2516

"C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_service.exe" "Start=service"

C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_service.exe

—

services.exe

User:

SYSTEM

Company:

LogMeIn, Inc.

Integrity Level:

SYSTEM

Description:

GoToAssist

Exit code:

Version:

3.5 Build 1488

Modules

Images
c:\program files\citrix\gotoassist remote support customer\1488\g2ax_service.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\advapi32.dll

2592

C:\Windows\system32\Macromed\Flash\FlashUtil32_26_0_0_131_ActiveX.exe -Embedding

C:\Windows\system32\Macromed\Flash\FlashUtil32_26_0_0_131_ActiveX.exe

—

svchost.exe

User:

admin

Company:

Adobe Systems Incorporated

Integrity Level:

MEDIUM

Description:

Adobe® Flash® Player Installer/Uninstaller 26.0 r0

Exit code:

Version:

26,0,0,131

Modules

Images
c:\windows\system32\macromed\flash\flashutil32_26_0_0_131_activex.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\advapi32.dll

2884

"C:\Users\admin\AppData\Local\Temp\GoTo Opener.exe" "/urlQsArgs citrixonline://launch.getgo.com:443/launcher2/launchclickonce/e0-YMn2Pf8REqNoCTw0kM-fp0Byrq80fk22RZvyp5_zSdSl_Ncl5eFTZMSt4yGH1XHemVLomvpPfWPl9mkVKBbf1_HBfUEZxorTlrp579djdcJWOZis-hDAPdfgSMEMgd2Ae6GOipWiEylUMSSKNAvBU9qLY3k-FkMt9q0mG9-M36R-xxLm77cRNkhCxCIhkOA1UA4pUsN792DdUrkHdFP5VF-zzx_Axya1yb2katvQypc1wdS1ksKqaGM8XX5I-5_S7GrXg6RMxDuBsuswZWLT8UD-6zhbOtEnOiGQDa6wXgwcVUQqGZKyWVpgupuqRZwcJy0APdN8y0FNPLgrPHIVhV7LzzZcl--tu6sr4FmdYU9kj2xm5LhU6zlqEn9wTKNAyvGuNQ5eZjCzMqG4Jv1t2BwxFG5dH1sV-hNhMFqJer2WnUY3RU7L2AQKw5nQO6nMHYrm0EZtEcf-Z0asobJty07jjgyp-DPMP_JAoJERQs9QOUV6Z7YaktESr1FpYy56sCUK5XieNN25uDAwTax85cu0j8k" /forceInstallCheck

C:\Users\admin\AppData\Local\Temp\GoTo Opener.exe

StarterDotNet20.exe

User:

admin

Company:

LogMeIn, Inc.

Integrity Level:

MEDIUM

Description:

GoTo Opener

Exit code:

Version:

1.0.0.491

Modules

Images
c:\users\admin\appdata\local\temp\goto opener.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\user32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll

2952

"C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_service.exe" "Start=start_session&Action=Join&Debug=On&EGWAddress=216.115.218.197&EGWDNS=egw1.express.gotoassist.com&EGWPort=8200,80,443&LoaderPath=C:\Users\admin\AppData\Local\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1488.exe&LogLevel=Normal&LogPath=C:\Users\admin\AppData\Local\Temp\CitrixLogs\GoToAssist Remote Support Customer\1488\20190204_225355\&MeetingID=886662168&ResourceDll=g2ax_customer_resource_win32_x86_en_US.dll&RestartReason=Start&ServiceAllowed=Yes&StartAsService=Yes&Stat=On&StatDb=On&UninstallService=Yes&WebsiteUrl=http://support.gotoassist.com&colClientUiReadyEvent=Global\0C59510A-76A4-4D85-912F-7D42277B53C3&sessionTrackingId=e0-YMn2Pf8REqNoCTw0kM-fp0Byrq80f"

C:\Program Files\Citrix\GoToAssist Remote Support Customer\1488\g2ax_service.exe

—

g2ax_installer_customer_admin.exe

User:

admin

Company:

LogMeIn, Inc.

Integrity Level:

HIGH

Description:

GoToAssist

Exit code:

Version:

3.5 Build 1488

Modules

Images
c:\program files\citrix\gotoassist remote support customer\1488\g2ax_service.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll
c:\windows\system32\lpk.dll
c:\windows\system32\usp10.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\advapi32.dll

2992

"C:\Program Files\Internet Explorer\iexplore.exe" -nohome

C:\Program Files\Internet Explorer\iexplore.exe

explorer.exe

User:

admin

Company:

Microsoft Corporation

Integrity Level:

MEDIUM

Description:

Internet Explorer

Exit code:

Version:

8.00.7600.16385 (win7_rtm.090713-1255)

Modules

Images
c:\program files\internet explorer\iexplore.exe
c:\systemroot\system32\ntdll.dll
c:\windows\system32\kernel32.dll
c:\windows\system32\kernelbase.dll
c:\windows\system32\advapi32.dll
c:\windows\system32\msvcrt.dll
c:\windows\system32\sechost.dll
c:\windows\system32\rpcrt4.dll
c:\windows\system32\user32.dll
c:\windows\system32\gdi32.dll

3036

C:\Users\admin\AppData\Local\Temp\Citrix\GoToAssist Remote Support Customer\1488\g2aCD23.tmp\g2ax_installer_customer_admin.exe

—

g2ax_installer_customer.exe

User:

admin

Company:

LogMeIn, Inc.

Integrity Level:

MEDIUM

Description:

GoToAssist

Exit code:

3221226540

Version:

3.5 Build 1488

Modules

Images
c:\users\admin\appdata\local\temp\citrix\gotoassist remote support customer\1488\g2acd23.tmp\g2ax_installer_customer_admin.exe
c:\systemroot\system32\ntdll.dll

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Total events

2 308

Read events

1 951

Write events

335

Delete events

Modification events


(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
Operation:	write	Name:	CompatibilityFlags
Value: 0
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:	write	Name:	UNCAsIntranet
Value: 0
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap
Operation:	write	Name:	AutoDetect
Value: 1
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones
Operation:	write	Name:	SecuritySafe
Value: 1
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Operation:	write	Name:	ProxyEnable
Value: 0
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections
Operation:	write	Name:	SavedLegacySettings
Value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
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Recovery\Active
Operation:	write	Name:	{9BFC778D-28CF-11E9-AA93-5254004A04AF}
Value: 0
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2670000A-7350-4F3C-8081-5663EE0C6C49}\iexplore
Operation:	write	Name:	Type
Value: 4
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2670000A-7350-4F3C-8081-5663EE0C6C49}\iexplore
Operation:	write	Name:	Count
Value: 3
(PID) Process:	(2992) iexplore.exe	Key:	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2670000A-7350-4F3C-8081-5663EE0C6C49}\iexplore
Operation:	write	Name:	Time
Value: E307020001000400160034003800B401

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Executable files

Suspicious files

Text files

Unknown types

Dropped files

PID	Process	Filename		Type
2992	iexplore.exe	C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RB73MZ6Y\favicon[1].ico		—
		MD5:—	SHA256:—
2992	iexplore.exe	C:\Users\admin\AppData\LocalLow\Microsoft\Internet Explorer\Services\search_{0633EE93-D776-472f-A0FF-E1416B8B2E3A}.ico		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\OCDM6JB6\customerDownload[1].txt		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Temp\Low\CabEB8D.tmp		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Temp\Low\CabEB8F.tmp		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Temp\Low\TarEB90.tmp		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Temp\Low\TarEB8E.tmp		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Temp\Low\CabEBA0.tmp		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Temp\Low\CabEBA2.tmp		—
		MD5:—	SHA256:—
3324	iexplore.exe	C:\Users\admin\AppData\Local\Temp\Low\TarEBA1.tmp		—
		MD5:—	SHA256:—

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HTTP(S) requests

TCP/UDP connections

DNS requests

Threats

HTTP requests

PID	Process	Method	HTTP Code	IP	URL	CN	Type	Size	Reputation
3324	iexplore.exe	GET	200	2.16.186.81:80	http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab	unknown	compressed	55.2 Kb	whitelisted
2200	g2ax_installer_customer_admin.exe	GET	200	23.37.43.27:80	http://sv.symcd.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBQe6LNDJdqx%2BJOp7hVgTeaGFJ%2FCQgQUljtT8Hkzl699g%2B8uK8zKt4YecmYCEBxoP3uP%2B82s4ZJ9WI1JBs8%3D	NL	der	1.57 Kb	shared
3324	iexplore.exe	GET	200	93.184.221.240:80	http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab	US	compressed	55.2 Kb	whitelisted
3324	iexplore.exe	GET	200	52.85.182.28:80	http://x.ss2.us/x.cer	US	der	1.27 Kb	whitelisted
3324	iexplore.exe	GET	200	52.85.182.28:80	http://x.ss2.us/x.cer	US	der	1.27 Kb	whitelisted
3324	iexplore.exe	GET	200	52.85.182.194:80	http://x.ss2.us/x.cer	US	der	1.27 Kb	whitelisted
3324	iexplore.exe	GET	200	52.85.182.194:80	http://x.ss2.us/x.cer	US	der	1.27 Kb	whitelisted
2992	iexplore.exe	GET	200	204.79.197.200:80	http://www.bing.com/favicon.ico	US	image	237 b	whitelisted
2324	g2ax_comm_customer.exe	CONNECT	400	216.115.218.197:80	http://216.115.218.197:443	US	text	47 b	unknown
2324	g2ax_comm_customer.exe	CONNECT	400	216.115.218.197:80	http://216.115.218.197:443	US	text	47 b	unknown

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Connections

PID	Process	IP	Domain	ASN	CN	Reputation
3324	iexplore.exe	216.115.218.200:443	www.fastsupport.com	Mobility Apps division	US	unknown
2992	iexplore.exe	204.79.197.200:80	www.bing.com	Microsoft Corporation	US	whitelisted
3324	iexplore.exe	52.85.182.194:80	x.ss2.us	Amazon.com, Inc.	US	whitelisted
3324	iexplore.exe	52.85.182.28:80	x.ss2.us	Amazon.com, Inc.	US	unknown
3324	iexplore.exe	2.16.186.81:80	www.download.windowsupdate.com	Akamai International B.V.	—	whitelisted
3324	iexplore.exe	78.108.120.31:443	launch.getgo.com	Mobility Apps division	—	unknown
2992	iexplore.exe	216.115.218.200:443	www.fastsupport.com	Mobility Apps division	US	unknown
3212	dfsvc.exe	78.108.120.31:443	launch.getgo.com	Mobility Apps division	—	unknown
2992	iexplore.exe	78.108.120.31:443	launch.getgo.com	Mobility Apps division	—	unknown
2884	GoTo Opener.exe	78.108.120.31:443	launch.getgo.com	Mobility Apps division	—	unknown

DNS requests

Domain	IP	Reputation
www.bing.com	204.79.197.200 13.107.21.200	whitelisted
www.fastsupport.com	216.115.218.200	unknown
weblibrary.cdn.getgo.com	52.85.178.240 52.85.178.101 52.85.178.59 52.85.178.219	whitelisted
x.ss2.us	52.85.182.194 52.85.182.190 52.85.182.23 52.85.182.28	whitelisted
www.download.windowsupdate.com	2.16.186.81 2.16.186.56 93.184.221.240	whitelisted
ssl.google-analytics.com	216.58.205.232	whitelisted
dns.msftncsi.com	131.107.255.255	shared
launch.getgo.com	78.108.120.31	whitelisted
builds.cdn.getgo.com	52.85.178.111 52.85.178.236 52.85.178.229 52.85.178.15	shared
builds.getgocdn.com	78.108.120.124	suspicious

Threats

No threats detected

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Process	Message
dfsvc.exe	* Status originated: -1073741811 * Source File: d:\iso_whid\x86fre\base\isolation\hier_hierarchy.cpp, line 230
dfsvc.exe	* Status originated: -1073741811 * Source File: d:\iso_whid\x86fre\base\isolation\hier_hierarchy.cpp, line 230
dfsvc.exe	* Status originated: -1073741811 * Source File: d:\iso_whid\x86fre\base\isolation\hier_hierarchy.cpp, line 230
dfsvc.exe	* Status originated: -1073741811 * Source File: d:\iso_whid\x86fre\base\isolation\hier_hierarchy.cpp, line 230
dfsvc.exe	* Status originated: -1073741811 * Source File: d:\iso_whid\x86fre\base\isolation\hier_hierarchy.cpp, line 230
dfsvc.exe	* Status Originated: -1073741772 * Source File: d:\iso_whid\x86fre\base\isolation\win32\isoreg_direct.cpp, line 1127
GoTo Opener.exe	setSafeDllSearchPath()
GoTo Opener.exe	C:\Windows\system32\MSVCRT.DLL
GoTo Opener.exe	C:\Windows\system32\MSVCRT.DLL
GoTo Opener.exe

General Info

https://www.fastsupport.com/download/customerDownload

7E5FD0763A57EBCAD3D2E8654E6ED3E7

D6C237CD13DA5B2F9618DF6D25172600DCECC7CD

2BE609225EC55F2FD1EFC7818175C72C31DA4C926C400FFA8D8BFA75B2AC56B3

3:N8DSLYWW/BLGG8L2TAHJKEB:2OLY7LGG8PpfB

Software environment set and analysis options

Launch configuration

Software preset

Hotfixes

Behavior activities

MALICIOUS

Application was dropped or rewritten from another process

Loads dropped or rewritten executable

Changes settings of System certificates

SUSPICIOUS

Disables Form Suggestion in IE

Reads Internet Cache Settings

Reads internet explorer settings

Reads Environment values

Creates files in the user directory

Executable content was dropped or overwritten

Adds / modifies Windows certificates

Creates files in the program directory

Creates a software uninstall entry

Starts itself from another location

Creates files in the Windows directory

Writes to a desktop.ini file (may be used to cloak folders)

Connects to unusual port

INFO

Application launched itself

Changes internet zones settings

Reads Internet Cache Settings

Creates files in the user directory

Reads internet explorer settings

Changes settings of System certificates

Reads settings of System Certificates

Adds / modifies Windows certificates

Malware configuration

Static information

Video and screenshots

Processes

Behavior graph

Specs description

Process information

Information

Modules

Information

Modules

Information

Modules

Information

Modules

Information

Modules

Information

Modules

Information

Modules

Information

Modules

Information

Modules

Information

Modules

Registry activity

Modification events

Files activity

Dropped files

Network activity

HTTP requests

Connections

DNS requests

Threats

Debug output strings