Malware analysis https://fastsupport.gotoassist.com/896568340 Malicious activity

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URL:	https://fastsupport.gotoassist.com/896568340
Full analysis:	https://app.any.run/tasks/1245430a-5b52-4695-8917-6ef328aa3451
Verdict:	Malicious activity
Analysis date:	July 10, 2019, 12:06:10
OS:	Windows 7 Professional Service Pack 1 (build: 7601, 32 bit)
Indicators:
MD5:	F6D0DFC7D2EB7862547CC86AD365612E
SHA1:	B55DCCF0D8121DE8264EC437937848362AECC67A
SHA256:	1C843954C6DBA233D3E2ED65524095A8E7C353A84E9BB8F723C9414C638CB77C
SSDEEP:	3:N8XXCBLCKfRMWRLdtiDVn:2HILCKfqWZcDVn

ANY.RUN is an interactive service which provides full access to the guest system. Information in this report could be distorted by user actions and is provided for user acknowledgement as it is. ANY.RUN does not guarantee maliciousness or safety of the content.

Launch configuration

Task duration:: 60 seconds
Heavy Evasion option:: off
Network geolocation:: off
Additional time used:: none
MITM proxy:: off
Privacy:: Public submission
Fakenet option:: off
Route via Tor:: off
Autoconfirmation of UAC:: on
Network:: on

Software preset

Internet Explorer 8.0.7601.17514 undefined
Adobe Acrobat Reader DC MUI (15.023.20070)
Adobe Flash Player 26 ActiveX (26.0.0.131)
Adobe Flash Player 26 NPAPI (26.0.0.131)
Adobe Flash Player 26 PPAPI (26.0.0.131)
Adobe Refresh Manager (1.8.0)
CCleaner (5.35)
FileZilla Client 3.36.0 (3.36.0)
Google Chrome (75.0.3770.100)
Google Update Helper (1.3.34.7)
Java 8 Update 92 (8.0.920.14)
Java Auto Updater (2.8.92.14)
Microsoft .NET Framework 4.7.2 (4.7.03062)
Microsoft Office Access MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Professional 2010 (14.0.6029.1000)
Microsoft Office Proof (English) 2010 (14.0.6029.1000)
Microsoft Office Proof (French) 2010 (14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (14.0.6029.1000)
Microsoft Office Single Image 2010 (14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (14.0.6029.1000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (10.0.40219)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (12.0.30501.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (12.0.21005)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (12.0.21005)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702 (14.21.27702.2)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702 (14.21.27702)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702 (14.21.27702)
Mozilla Firefox 67.0.4 (x86 en-US) (67.0.4)
Notepad++ (32-bit x86) (7.5.1)
Opera 12.15 (12.15.1748)
Skype version 8.29 (8.29)
Update for Microsoft .NET Framework 4.7.2 (KB4087364) (1)
VLC media player (2.2.6)
WinRAR 5.60 (32-bit) (5.60.0)

Hotfixes

Client LanguagePack Package
Client Refresh LanguagePack Package
CodecPack Basic Package
Foundation Package
IE Troubleshooters Package
InternetExplorer Optional Package
KB2534111
KB2999226
KB4019990
KB976902
LocalPack AU Package
LocalPack CA Package
LocalPack GB Package
LocalPack US Package
LocalPack ZA Package
ProfessionalEdition
UltimateEdition

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MALICIOUS
- Application was dropped or rewritten from another process
  - GoToAssist Opener.exe (PID: 2652)
  - g2ax_customer_combined_dll_core_win32_x86_1610.exe (PID: 3492)
  - g2ax_user_customer.exe (PID: 3984)
  - g2ax_service.exe (PID: 3520)
  - g2ax_comm_customer.exe (PID: 3220)
  - g2ax_installer_customer.exe (PID: 2544)
  - g2ax_system_customer.exe (PID: 2536)
- Loads dropped or rewritten executable
  - g2ax_system_customer.exe (PID: 2536)
  - g2ax_user_customer.exe (PID: 3984)
  - g2ax_installer_customer.exe (PID: 2544)
  - g2ax_comm_customer.exe (PID: 3220)
  - g2ax_service.exe (PID: 3520)
SUSPICIOUS
- Executable content was dropped or overwritten
  - chrome.exe (PID: 3052)
  - GoToAssist Opener.exe (PID: 2652)
  - msiexec.exe (PID: 3812)
  - chrome.exe (PID: 2576)
  - g2ax_customer_combined_dll_core_win32_x86_1610.exe (PID: 3492)
  - g2ax_installer_customer.exe (PID: 2544)
- Modifies files in Chrome extension folder
  - chrome.exe (PID: 3052)
- Modifies the open verb of a shell class
  - msiexec.exe (PID: 3812)
- Starts Microsoft Installer
  - GoToAssist Opener.exe (PID: 2652)
- Creates files in the user directory
  - msiexec.exe (PID: 3812)
- Starts itself from another location
  - g2ax_comm_customer.exe (PID: 3220)
  - g2ax_installer_customer.exe (PID: 2544)
- Starts CMD.EXE for commands execution
  - GoToAssist Opener.exe (PID: 2652)
- Reads Internet Cache Settings
  - g2ax_comm_customer.exe (PID: 3220)
INFO
- Reads settings of System Certificates
  - GoToAssist Opener.exe (PID: 2652)
- Reads Internet Cache Settings
  - chrome.exe (PID: 3052)
- Application launched itself
  - chrome.exe (PID: 3052)
- Creates a software uninstall entry
  - msiexec.exe (PID: 3812)

Find more information about signature artifacts and mapping to MITRE ATT&CK™ MATRIX at the full report

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No Malware configuration.

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No data.

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All screenshots are available in the full report

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Total processes

Monitored processes

Malicious processes

Suspicious processes

Behavior graph

Click at the process to see the details

Process information

PID	CMD	Path	Indicators	Parent process
3052	"C:\Program Files\Google\Chrome\Application\chrome.exe" https://fastsupport.gotoassist.com/896568340	C:\Program Files\Google\Chrome\Application\chrome.exe		explorer.exe
User: admin Company: Google LLC Integrity Level: MEDIUM Description: Google Chrome Version: 75.0.3770.100
3732	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=crashpad-handler "--user-data-dir=C:\Users\admin\AppData\Local\Google\Chrome\User Data" /prefetch:7 --monitor-self-annotation=ptype=crashpad-handler "--database=C:\Users\admin\AppData\Local\Google\Chrome\User Data\Crashpad" "--metrics-dir=C:\Users\admin\AppData\Local\Google\Chrome\User Data" --url=https://clients2.google.com/cr/report --annotation=channel= --annotation=plat=Win32 --annotation=prod=Chrome --annotation=ver=75.0.3770.100 --initial-client-data=0x7c,0x80,0x84,0x78,0x88,0x7010a9d0,0x7010a9e0,0x7010a9ec	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: MEDIUM Description: Google Chrome Version: 75.0.3770.100
2156	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=watcher --main-thread-id=3056 --on-initialized-event-handle=312 --parent-handle=316 /prefetch:6	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: MEDIUM Description: Google Chrome Version: 75.0.3770.100
2324	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=gpu-process --field-trial-handle=1016,10546596499666662226,193399290976898177,131072 --enable-features=PasswordImport --gpu-preferences=KAAAAAAAAADgAAAgAQAAAAAAAAAAAGAAAAAAAAAAAAAIAAAAAAAAACgAAAAEAAAAIAAAAAAAAAAoAAAAAAAAADAAAAAAAAAAOAAAAAAAAAAQAAAAAAAAAAAAAAAFAAAAEAAAAAAAAAAAAAAABgAAABAAAAAAAAAAAQAAAAUAAAAQAAAAAAAAAAEAAAAGAAAA --service-request-channel-token=6405470803306916783 --mojo-platform-channel-handle=1036 --ignored=" --type=renderer " /prefetch:2	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: LOW Description: Google Chrome Version: 75.0.3770.100
2576	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=1016,10546596499666662226,193399290976898177,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=network --service-request-channel-token=10258752177819232681 --mojo-platform-channel-handle=1648 /prefetch:8	C:\Program Files\Google\Chrome\Application\chrome.exe		chrome.exe
User: admin Company: Google LLC Integrity Level: MEDIUM Description: Google Chrome Version: 75.0.3770.100
2436	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1016,10546596499666662226,193399290976898177,131072 --enable-features=PasswordImport --lang=en-US --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=9417540776551601239 --renderer-client-id=6 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=2228 /prefetch:1	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: LOW Description: Google Chrome Version: 75.0.3770.100
3032	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1016,10546596499666662226,193399290976898177,131072 --enable-features=PasswordImport --lang=en-US --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=7562884991127293224 --renderer-client-id=5 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=2248 /prefetch:1	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: LOW Description: Google Chrome Exit code: 0 Version: 75.0.3770.100
3720	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1016,10546596499666662226,193399290976898177,131072 --enable-features=PasswordImport --lang=en-US --extension-process --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=4715834182010778436 --renderer-client-id=4 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=2404 /prefetch:1	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: LOW Description: Google Chrome Exit code: 0 Version: 75.0.3770.100
3096	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=renderer --field-trial-handle=1016,10546596499666662226,193399290976898177,131072 --enable-features=PasswordImport --disable-gpu-compositing --lang=en-US --enable-offline-auto-reload --enable-offline-auto-reload-visible-only --device-scale-factor=1 --num-raster-threads=2 --enable-main-frame-before-activation --service-request-channel-token=10630314337204324513 --renderer-client-id=7 --no-v8-untrusted-code-mitigations --mojo-platform-channel-handle=3264 /prefetch:1	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: LOW Description: Google Chrome Version: 75.0.3770.100
2276	"C:\Program Files\Google\Chrome\Application\chrome.exe" --type=utility --field-trial-handle=1016,10546596499666662226,193399290976898177,131072 --enable-features=PasswordImport --lang=en-US --service-sandbox-type=utility --service-request-channel-token=16858702251447230129 --mojo-platform-channel-handle=4292 --ignored=" --type=renderer " /prefetch:8	C:\Program Files\Google\Chrome\Application\chrome.exe	—	chrome.exe
User: admin Company: Google LLC Integrity Level: LOW Description: Google Chrome Exit code: 0 Version: 75.0.3770.100

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Total events

1 349

Read events

1 052

Write events

Delete events

Modification events

No data

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Executable files

Suspicious files

Text files

203

Unknown types

Dropped files

PID	Process	Filename		Type
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\0b33ee03-3ed1-4f2f-871d-0a899596f9bc.tmp		—
		MD5:—	SHA256:—
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\data_reduction_proxy_leveldb\000020.dbtmp		—
		MD5:—	SHA256:—
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Feature Engagement Tracker\AvailabilityDB\LOG.old		text
		MD5:454106CCF080F3E3795C229FC73350D4	SHA256:9974DC611BE9E20BDFA7B8D939CB913AD23859DEA5F52EBB8D10CEAD9AB5B4FA
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Site Characteristics Database\LOG.old~RF153b5d.TMP		text
		MD5:C4D6CBB269C626168A5D6D0D8CCE6C30	SHA256:B62CDBB758278A0C2E50593357390119441D8DE09428EB29027F3DFD1332E348
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\BudgetDatabase\LOG.old		text
		MD5:A519780ED0A2F4336DB4F5651D79C369	SHA256:DA5B71BD0075B55757BF757BF5F4D4A1DCBCF0762CDA5B31B28680963E068C75
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old		text
		MD5:DC32343F45B01764B6267AD36548102A	SHA256:A250F5AD57D4BD58AAE92810D50278E3BE2DBF869F126A3A3519691BCDFC2075
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\BudgetDatabase\LOG.old~RF153be9.TMP		text
		MD5:A519780ED0A2F4336DB4F5651D79C369	SHA256:DA5B71BD0075B55757BF757BF5F4D4A1DCBCF0762CDA5B31B28680963E068C75
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\shared_proto_db\LOG.old		—
		MD5:—	SHA256:—
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old~RF153b3d.TMP		text
		MD5:DC32343F45B01764B6267AD36548102A	SHA256:A250F5AD57D4BD58AAE92810D50278E3BE2DBF869F126A3A3519691BCDFC2075
3052	chrome.exe	C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\data_reduction_proxy_leveldb\LOG.old		text
		MD5:213AE3DA120D7862D60B5763B6C9D466	SHA256:5736534D6EE654C1BF1A8E79E73330AF58F622E8657285330D2C7189A55604F4

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HTTP(S) requests

TCP/UDP connections

DNS requests

Threats

HTTP requests

PID	Process	Method	HTTP Code	IP	URL	CN	Type	Size	Reputation
3220	g2ax_comm_customer.exe	CONNECT	—	216.115.218.197:80	http://216.115.218.197:443	US	—	—	unknown
2576	chrome.exe	GET	200	93.184.220.29:80	http://ocsp.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBTfqhLjKLEJQZPin0KCzkdAQpVYowQUsT7DaQP4v0cB1JgmGggC72NkK8MCEAx5qUSwjBGVIJJhX%2BJrHYM%3D	US	der	471 b	whitelisted
2576	chrome.exe	GET	302	216.58.208.46:80	http://redirector.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvOWVmQUFXS041NV9ZVXlJVWwxbGc5TUM4dw/7519.422.0.3_pkedcjkdefgpdelpbcmbmeomcjbeemfm.crx	US	html	512 b	whitelisted
2576	chrome.exe	GET	200	173.194.7.57:80	http://r3---sn-p5qlsnsr.gvt1.com/edgedl/chromewebstore/L2Nocm9tZV9leHRlbnNpb24vYmxvYnMvOWVmQUFXS041NV9ZVXlJVWwxbGc5TUM4dw/7519.422.0.3_pkedcjkdefgpdelpbcmbmeomcjbeemfm.crx?cms_redirect=yes&mip=85.203.20.5&mm=28&mn=sn-p5qlsnsr&ms=nvh&mt=1562760267&mv=m&mvi=2&pl=24&shardbypass=yes	US	crx	862 Kb	whitelisted
2576	chrome.exe	GET	200	93.184.220.29:80	http://ocsp.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBRJ9L2KGL92BpjF3kAtaDtxauTmhgQUPdNQpdagre7zSmAKZdMh1Pj41g8CEAQ6rI%2F%2BE5cRwi3fO2KQGAA%3D	US	der	471 b	whitelisted
3220	g2ax_comm_customer.exe	CONNECT	400	216.115.218.197:80	http://216.115.218.197:443	US	text	47 b	unknown

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Connections

PID	Process	IP	Domain	ASN	CN	Reputation
2576	chrome.exe	93.184.220.29:80	ocsp.digicert.com	MCI Communications Services, Inc. d/b/a Verizon Business	US	whitelisted
2576	chrome.exe	172.217.22.35:443	clientservices.googleapis.com	Google Inc.	US	whitelisted
2576	chrome.exe	172.217.22.110:443	clients2.google.com	Google Inc.	US	whitelisted
2576	chrome.exe	216.58.205.228:443	www.google.com	Google Inc.	US	whitelisted
2576	chrome.exe	216.58.206.14:443	sb-ssl.google.com	Google Inc.	US	whitelisted
—	—	216.58.205.225:443	clients2.googleusercontent.com	Google Inc.	US	whitelisted
2576	chrome.exe	216.58.208.46:443	clients1.google.com	Google Inc.	US	whitelisted
2576	chrome.exe	216.115.218.200:443	fastsupport.gotoassist.com	Mobility Apps division	US	unknown
2576	chrome.exe	78.108.120.31:443	launch.getgo.com	Mobility Apps division	—	unknown
2576	chrome.exe	172.217.16.141:443	accounts.google.com	Google Inc.	US	suspicious

DNS requests

Domain	IP	Reputation
clientservices.googleapis.com	172.217.22.35	whitelisted
fastsupport.gotoassist.com	216.115.218.200	unknown
accounts.google.com	172.217.16.141	shared
launch.getgo.com	78.108.120.31	whitelisted
ocsp.digicert.com	93.184.220.29	whitelisted
clients1.google.com	216.58.208.46	whitelisted
www.google.com	216.58.205.228	whitelisted
sb-ssl.google.com	216.58.206.14	whitelisted
ssl.gstatic.com	172.217.22.35	whitelisted
clients2.google.com	172.217.22.110	whitelisted

Threats

No threats detected

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Process	Message
GoToAssist Opener.exe	setSafeDllSearchPath()
GoToAssist Opener.exe	preLoadDllsFromSystem()
GoToAssist Opener.exe	C:\Windows\system32\MSVCRT.DLL
GoToAssist Opener.exe
GoToAssist Opener.exe
GoToAssist Opener.exe
GoToAssist Opener.exe	C:\Windows\system32\CRYPTBASE.DLL
GoToAssist Opener.exe
GoToAssist Opener.exe	C:\Windows\system32\SECUR32.DLL
GoToAssist Opener.exe

General Info

https://fastsupport.gotoassist.com/896568340

F6D0DFC7D2EB7862547CC86AD365612E

B55DCCF0D8121DE8264EC437937848362AECC67A

1C843954C6DBA233D3E2ED65524095A8E7C353A84E9BB8F723C9414C638CB77C

3:N8XXCBLCKfRMWRLdtiDVn:2HILCKfqWZcDVn

Software environment set and analysis options

Launch configuration

Software preset

Hotfixes

Behavior activities

MALICIOUS

Application was dropped or rewritten from another process

Loads dropped or rewritten executable

SUSPICIOUS

Executable content was dropped or overwritten

Modifies files in Chrome extension folder

Modifies the open verb of a shell class

Starts Microsoft Installer

Creates files in the user directory

Starts itself from another location

Starts CMD.EXE for commands execution

Reads Internet Cache Settings

INFO

Reads settings of System Certificates

Reads Internet Cache Settings

Application launched itself

Creates a software uninstall entry

Malware configuration

Static information

Video and screenshots

Processes

Behavior graph

Specs description

Process information

Information

Information

Information

Information

Information

Information

Information

Information

Information

Information

Registry activity

Modification events

Files activity

Dropped files

Network activity

HTTP requests

Connections

DNS requests

Threats

Debug output strings