{"id":16874,"date":"2025-11-18T07:15:33","date_gmt":"2025-11-18T07:15:33","guid":{"rendered":"\/cybersecurity-blog\/?p=16874"},"modified":"2025-11-18T07:28:07","modified_gmt":"2025-11-18T07:28:07","slug":"healthcare-mssp-success-story","status":"publish","type":"post","link":"https:\/\/any.run\/cybersecurity-blog\/healthcare-mssp-success-story\/","title":{"rendered":"Healthcare MSSP Cuts Phishing Triage by 76% and Launches Proactive Defense with ANY.RUN\u00a0"},"content":{"rendered":"\n

Scaling as a managed security provider can be a mixed blessing. Growth comes with more revenue, but also with increasingly high demands related to maintaining SLAs, quality, and compliance. For MSSPs<\/a> in healthcare, this pressure is intensified by regulations like HIPAA and NIS2, along with the striking cost of a single mistake. <\/p>\n\n\n\n

This was a challenge one of our clients, a mid-sized MSSP specializing in healthcare, had to face. As it expanded to support over a dozen hospitals, clinics, and labs with 2,000+ endpoints, their resources were thinning.  <\/p>\n\n\n\n

We spoke with the organization\u2019s SOC lead about how they were able to reshape their workflow with ANY.RUN<\/a>\u2019s solutions, and what brought them the most results. <\/p>\n\n\n\n

Core MSSP Challenges: Overload and Compliance <\/h2>\n\n\n\n

The first topic we discussed was what the workflow was like initially and why the need for new solutions occurred. In their words, even with experts on board and acknowledged tools, occurring gaps were growing harder to fill: <\/p>\n\n\n\n

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\u201cIt [the workflow] wasn\u2019t that bad: we have a strong team and a SOAR platform by a well-known vendor. Teamwork was \u2013 and remains \u2013 our strong point. But as the client base grew, it became harder to maintain SLAs, which are pretty strict in healthcare. Tier 1 and 2 analysts were overwhelmed by an increased number of alerts coming from different customers.\u201d <\/p>\n<\/blockquote>\n\n\n\n

The analysts had to deal with hundreds of emails and URLs reported by clients each week, and the verification process was mostly manual. Some multi-step phishing cases required up to 40 minutes of analysis, as they required multiple tools and resources, or even custom virtual machines. The need for better triage solutions and prioritization protocols intensified.\u00a0<\/p>\n\n\n\n

Key challenges:<\/strong> <\/p>\n\n\n\n